Training and Operations Specialist

Naples Soap Company•Fort Myers, FL

1h•Hybrid

About The Position

Naples Soap Company is seeking a Training & Operations Specialist to drive consistency, performance, and growth across our retail locations. Travel Required. This role is responsible for developing and executing training programs while improving store operations, supporting leadership teams, and ensuring a high standard of customer experience and sales performance. This is a hands-on role working closely with the District Manager, CEO, Store Managers, and retail teams.

Requirements

Minimum 3+ years in a supervisory role (retail experience required)
Strong knowledge of retail operations, team development, and customer service
Proven ability to train, coach, and develop high-performing teams
Highly organized with the ability to manage multiple priorities
Strong analytical and problem-solving skills
Ability to think strategically and execute tactically
Excellent communication and interpersonal skills
Comfortable working in a fast-paced, evolving environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Self-motivated and able to work with minimal supervision
Ability to travel throughout Florida to support store teams
Flexible schedule, including nights, weekends, and holidays (Required)
Valid Florida Driver’s License

Nice To Haves

Bilingual (Spanish/English) is a plus

Responsibilities

Identify training needs and partner with leadership to develop effective programs
Track training completion and measure effectiveness through performance and feedback
Support Store Managers in executing training and operational improvements in conjunction with direction from DM
Evaluate employee performance, identify gaps, and implement solutions
Improve operational processes to increase efficiency and consistency
Develop retail teams in product knowledge, customer service, and sales execution
Identify underperforming metrics and drive strategies to improve results
Ensure stores maintain high standards in operations, appearance, and customer experience
Work in-store as needed to support staffing and team development