Training and Engagement Specialist

JACK Entertainment•Warrensville Heights, OH

3h•Onsite

About The Position

Reporting to the Director of HR Operations, the Training & Engagement Specialist supports team member development at JACK Thistledown Racino and JACK Cleveland Casino by delivering training programs, presentations, and engagement initiatives.

Requirements

Ability to work independently and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to handle team members concerns calmly and professionally.
Comfortable working in a fast-paced, changing environment.
Ability to stand, walk, or sit for extended periods and lift up to 50 lbs.
Ability to work flexible schedules, including weekends and holidays.
Basic computer proficiency and ability to use office equipment.
Must be able to read, write, and speak English.
Bachelor’s degree or equivalent experience.
Experience developing and delivering training programs.
Strong communication, organization, and teamwork skills.
Proficient in Microsoft Office.
High level of professionalism and integrity.
Must be 21 or older.

Nice To Haves

4+ years of training experience preferred.
Leadership experience preferred.

Responsibilities

Facilitate training programs (orientation, leadership, compliance, job skills).
Ensure completion of required training.
Maintain training records and materials.
Evaluate training effectiveness and recommend improvements.
Schedule training sessions and manage training spaces.
Coordinate new hire orientation.
Track training in HR systems (HRIS).
Communicate and enforce company policies and procedures.
Ensure compliance with regulations and company standards.
Promote professionalism, accuracy, and a culture of integrity.
Plan and execute team member programs, including: Recognition, Wellness, Community involvement, Team events (holidays, town halls, etc.).
Connect with team members and build relationships across all levels.
Provide excellent customer service.
Maintain a positive and approachable presence.
Support internal communications (email, boards, social platforms).
Ensure timely and accurate communication.
Track engagement goals and measure success.
Support team member recognition.
Perform other duties as assigned.