Training and LMS Coordinator

Easterseals PORT Health•Raleigh, NC

About The Position

The Training and LMS Coordinator plays a vital role in supporting Easterseals PORT Health’s mission to provide exceptional, person-centered care for individuals and families living with mental health, substance use, and developmental challenges. This position coordinates all aspects of staff training and compliance while managing the organization’s Learning Management System (LMS), currently Relias or any other future platform adopted by the organization. The coordinator ensures that every team member receives timely, accessible, and compliant learning opportunities. This role combines administrative excellence, data integrity, and customer service to strengthen workforce development and support ongoing quality improvement across the agency.

Requirements

Minimum of 2 years’ experience in training coordination, HR support, or learning administration.
Experience managing Relias or a similar LMS required.
Strong organizational, analytical, and time management skills.
Proficiency in Microsoft Office 365, Teams, and virtual learning tools.
Excellent written and verbal communication with an emphasis on customer service and professionalism.
Ability to manage sensitive information confidentially and in compliance with HIPAA standards.
Demonstrated ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Associate’s or Bachelor’s degree in Human Resources, Education, Organizational Development, or related field preferred
Proven ability to collaborate effectively within a team environment.
Experience in healthcare, behavioral health, or non-profit environments strongly preferred.

Responsibilities

Coordinate and schedule new hire orientation, mandatory trainings, and continuing education for staff across all programs and locations.
Communicate training opportunities, requirements, and deadlines to employees and supervisors.
Support facilitators and department leaders by preparing training materials, managing registrations, and tracking attendance.
Maintain accurate records of employee training completion to meet CARF, DHHS, and internal compliance standards.
Collaborate with HR, Quality, and Compliance teams to ensure training programs align with regulatory requirements.
Monitor and report on training completion rates, compliance metrics, and upcoming training needs.
Gather and evaluate post-training feedback to support quality improvement of learning programs.
Serve as the primary administrator for Relias, managing user accounts, assignments, content, and technical support.
Work independently and collaboratively with internal teams to complete creative requests in a timely and accurate manner.
Upload and maintain online training modules, ensuring course materials are current, accessible, and relevant.
Create and distribute reports to managers and leadership on training status, compliance progress, and overdue items.
Troubleshoot user issues, coordinate with Relias support as needed, or any other future platform adopted by the organization and communicate resolutions promptly.
Maintain system integrity through regular data audits, user maintenance, and permission management.
Partner with IT and HRIS teams to ensure employee data syncs correctly between systems.
Assist in the design and implementation of new learning initiatives, including leadership development, onboarding improvements, and program-specific training.
Contribute to the continuous improvement of training processes and documentation.
Support agency-wide initiatives such as staff recognition, engagement, and communication around learning opportunities.
Stay current with LMS best practices and e-learning trends to recommend enhancements to the training experience.