Training and Implementation Consultant (Parts & Service / Fixed Ops)

Pinewood.AI

5d•Hybrid

About The Position

Pinewood.AI is seeking experienced automotive training and implementation professionals for Parts & Service (Fixed Operations / Aftersales) deployments across North America. This role is suited for individuals with a background in Service and Parts operations who wish to transition into consultancy and training. The successful candidate will be responsible for guiding dealerships through significant process and system changes. Joining Pinewood.AI at a growth stage, you will operate in a fast-paced, startup-like environment, helping to shape platform rollouts, develop North American training approaches, and ensure successful technology adoption by retailers. Travel is a significant component, with approximately 80% of the time spent on the road working directly with dealerships.

Requirements

Significant aftersales/fixed operations background with strong exposure to service and parts processes
Demonstrable expertise in training, facilitation, and change management for enterprise software, ideally DMS or fixed ops platforms
Experience designing curricula and training assets, including localisation for new markets
Proven ability to manage complex multi-site rollouts and influence senior stakeholders
Highly organised, analytical, and comfortable prioritising across concurrent projects
Familiarity with major dealership management and fixed operations systems such as CDK, Reynolds, Dealertrack, MyKaarma, or Xtime
Excellent communication and presentation skills, able to engage and motivate mixed ability audiences
Confidence in coaching senior leaders and driving operational change
Willing and able to travel extensively across the United States and Canada (around 80%)
Adaptable and proactive, thriving in a fast-changing, startup environment
Drivers Licence

Nice To Haves

Direct experience of large-scale DMS or service platform implementations
Proven track record of improving implementation or training methodology across a team or organisation
Experience working with fast-growing or international technology companies, especially in startup-style environments
Understanding of how aftersales/fixed operations performance drives overall dealership success

Responsibilities

Deliver end-to-end implementations of Pinewood.AI for Parts & Service / Fixed Operations, from discovery and scoping through configuration, training, go-live, and hypercare
Design, adapt, and deliver high-quality training to mixed-ability audiences, from technicians and service advisors to fixed ops directors and general managers, both on-site and remotely
Create and localise training materials for the North American market, tailoring terminology, spelling, examples, and process detail for US users
Configure fixed operations workflows, including service reception, menus and labour pricing, WIP, parts inventory, warranty handling, and reporting
Coach best practices for technician scheduling, parts ordering, ELR improvement, hours sold, and OEM integrations
Deliver business change activities such as stakeholder alignment, adoption planning, and measurement of training effectiveness
Capture lessons learned, contribute to implementation playbooks, and mentor colleagues to raise capability across the team
Collaborate with product, support, and delivery teams to resolve issues, share feedback, and improve the overall rollout process
Travel extensively across North America, approximately 80% of the time, to deliver on-site consultancy and training