Training and Field Support Specialist (Active Top Secret Required)

Akima, LLC•New York, NY

7d•Onsite

About The Position

Suvi is looking for a Training & Field Support Specialist to work in New York, NY. The qualified Training & Field Support Specialists will enhance our client's workforce by creating comprehensive course materials for analytical applications, conduct training sessions in both virtual and traditional classroom settings, and provide ongoing end-user support. Your expertise in training and development will play a pivotal role in ensuring the success and proficiency of our client's workforce. To join our team of outstanding professionals, apply today!

Requirements

Active Top Secret clearance with SCI eligibility.
Experience in a technical support position or training in a Windows-based IT environment (3 years of experience is preferred). Full-time internships may count for this experience.
A formal education in an IT subject, training, or education-related field is desired.
Experience with Intelligence Community (IC) operations, platforms, functions, and terminology (2 years of experience preferred).
Experience supporting IT training delivery and curriculum development for US Federal agencies or experience in an IT helpdesk/call center or similar work processes (1 year of experience preferred).
Experience with Federal, State, or Local/Tribal Law Enforcement Agency operations (preferred).
Experience with Intelligence Community Agencies and processes, including the Intelligence Cycle (preferred).
Experience developing and delivering training to intelligence personnel focused on using systems and tools to support analytic workflows.
Experience using analytic tools and databases to support intelligence analysis and production.
Excellent oral and written communication skills and outstanding customer service.
Intermediate level experience in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.). Ability to perform data analysis and presentation using Excel statistical methods, charts, and pivot tables.
Must be comfortable and available for 25% travel.

Nice To Haves

Knowledge and experience in Intelligence Analytical tools to include experience in using the Analyst's Notebook and Palantir.
Experience in delivering IT training in a classroom and virtual environment.
Experience developing and updating curriculum and lesson plans.
Familiarity with the ADDIE process for effective instructional design, Gagne's 9 Events of Instruction.

Responsibilities

Acquire a deep understanding and mastery of analytical applications to proficiently instruct end users on system functionalities.
Create comprehensive training materials tailored for various courses, ensuring the effective transfer of knowledge to participants.
Provide frontline field support, including ad hoc training, troubleshooting, and critical incident assistance.
Undertake travel to deliver training sessions, adapting to diverse locations as needed.
Collaborate with stakeholders to implement and enhance training programs, actively participating in refining offerings to meet evolving needs.