Training and Engagement Coordinator

Public Consulting Group•US MO Remote, MO

3d•$56,400 - $77,300•Remote

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. PCG is seeking a highly motivated Training and Engagement Coordinator to support a statewide Child‑Centered Benefits Management Program. The success of this program is highly dependent on meaningful stakeholder engagement, including foster youth and families, foster families, case workers, and other professionals who support foster youth. The Training and Engagement Coordinator will lead the development, implementation, and continuous improvement of program training and engagement efforts. This role focuses on creating informative, accessible, and user‑friendly training materials; delivering effective trainings; and ensuring stakeholders are well equipped to engage with the program’s systems and services. The Coordinator will also play a key role in maintaining a centralized training platform and supporting program documentation and tools.

Requirements

Strong written and verbal communication skills.
Excellent writing skills with training and engagement materials.
Excellent facilitation and presentation skills
User-friendly mindset to design user-centered, visually accessible materials
Strong organizational and project management abilities
Ability to translate complex information into clear, user‑friendly materials
Collaborative mindset with the ability to work across teams and disciplines
A Bachelor’s degree or 3 years of relevant experience
Strong background developing training and engagement materials, experience with presenting training, Social Security disability advocacy, claims management, human service sector.

Nice To Haves

Experience developing and delivering training programs or educational materials.
Experience working with diverse stakeholder groups, preferably within human services, child welfare, or public sector programs.
Familiarity with learning management systems or centralized content platforms.
Experience drafting policies, procedures, or operational documentation.
Background in stakeholder engagement, change management, or continuous improvement initiatives.

Responsibilities

Design, develop, and implement comprehensive training curricula, materials, and resources for diverse stakeholder audiences, including foster youth, caregivers, and professionals.
Facilitate trainings, workshops, and presentations to promote understanding and effective use of the Child‑Centered Benefits Management Program.
Tailor training approaches to meet the needs of varied audiences with different levels of experience and technical proficiency.
Lead engagement efforts that promote participation, understanding, and trust among program stakeholders.
Collaborate with program staff and partners to identify engagement opportunities and address stakeholder needs or barriers.
Maintain, update, and organize training and engagement materials within the program’s centralized platform.
Ensure materials are current, accessible, easy to navigate, and aligned with program policies and goals.
Track updates, version control, and stakeholder access to training resources.
Assist with drafting and updating program policies and procedures related to training, engagement, and program operations.
Develop program tools such as forms, job aids, instructional guides, and step‑by‑step instructions.
Ensure all documentation supports clarity, consistency, and compliance.
Evaluate training effectiveness and stakeholder engagement outcomes using feedback, metrics, and data‑driven insights.
Identify opportunities to improve systems, materials, and engagement strategies to enhance user experience.
Actively pursue innovative approaches to maximize engagement and improve outcomes for foster youth.