Training and Education Specialist II

State of Delaware•Dover, DE

About The Position

The incumbent will be responsible for planning, developing, coordinating, and delivering training programs related to voter registration and other election related activities for a wide variety of audiences, including community organizations and the public. This position services as a subject matter resource on voter registration laws, election statutes, administrative rules, regulations, policies, and procedures, ensuring all training materials and presentations reflect current legal requirements. The incumbent develops, updates, and maintains training manuals, presentations, reference guides, instructional materials, and other educational resources using Microsoft Office applications and other technologies. Additionally, the incumbent performs administrative and office management functions as needed, including coordinating daily office activities, answering, and directing phone calls, responding to public inquiries, maintaining records, scheduling meetings, and training session, and providing operational support to ensure the efficient administration of election-related programs and services. In support of elections operations, the incumbent also supports election preparedness by assisting with election related projects as assigned.

Requirements

One year of experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment.
Six months’ experience in preparing and maintaining training or education records and reports such as course schedules, rosters, training updates or records of participation.
Six months’ experience in researching, selecting and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
Six months’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.

Nice To Haves

Knowledge of voter registration laws, rules, regulations, standards, policies, and procedures.
Knowledge of Microsoft Office programs, including, Excel, Word, PowerPoint, Outlook, and Teams.

Responsibilities

Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.
Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices.
Coaches others and provides feedback that fosters learning, understanding or improved performance.
Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
May operate and maintain training facilities such as visitor or education centers.
May participate in reviewing, testing, and making recommendations on applicable technology.