Training and Development Supervisor

Nelnet•Lincoln, NE

1d•Hybrid

About The Position

In this role, you will lead a training facilitation team, supporting a fast-paced Customer Experience Center (CXC) for Nelnet Diversified services (NDS). Consult and partner with NDS lines of business to align goals and objectives to meet or exceed objectives and key results. Seek innovative solutions to improve learning outcomes. Must reside within a 30 mile radius of Lincoln, NE to be eligible for this role. Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Requirements

3 years in training and development
2 years leadership experience
Leadership to foster connection, growth, and recognition
Strong written and verbal communication skills
Project leadership
Ability to collaborate with others to achieve results
Willingness and ability to solve complex problems
Ability to multi-task while completing assignments with critical time constraints
MS Office experience (including PowerPoint, SharePoint, Teams, Word)
AI tools, agents, and automation (e.g., Copilot, Claude, Power BI)
Must reside within a 30 mile radius of Lincoln, NE
United States citizenship (required due to government contract)

Nice To Haves

Bachelor’s degree in education or a related field preferred.

Responsibilities

Model the Performance Based Organization (PBO) principles through high performance, training expertise, and professional conduct.
Lead, train, develop, and retain trainers.
Provide one-on-one coaching to assist in improve business results.
Assist in the design, development and delivery of training programs.
Maintain course curricula including training plans, agendas, facilitator manuals, and course materials.
Track participation and evaluate effectiveness of training programs through various assessment and feedback mechanisms.
Addresses potential changes and improvements.
Develop, maintain, and distribute reports on training outcomes and trainer performance.
Collaborate to develop modern learning solutions, while ensuring content development supports business goals and leads to positive business outcomes.
Strive to make a difference through continued self-improvement.
Maintain current knowledge of best practice training methods and industry standards by proactively seeking learning and development opportunities.
Monitor and appraise team and systems as applicable.
Analyze long-term impacts and plans accordingly.
Participate, collaborate, and/or lead projects.
Partner with subject matter experts and business line leadership to develop, document, implement, and communicate/train policy, procedure, or system changes.
Use artificial intelligence responsibly to increase efficiencies and improve business outcomes.
Ensure compliance with Federal regulations, company and departmental policies.