Training and Development Specialist

Mid American Credit Union • Wichita, KS

7h

About The Position

At Mid American Credit Union a Training and Development Specialist is responsible for collaborating with others to develop, coordinate and conduct training for new and existing staff. This position also works with the Information Systems team to facilitate process and product implementations and enhancements. Conduct training with staff in live, classroom and /or video environments to ensure product knowledge, account servicing, compliance and procedure training requirements have been achieved. Tracks the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training. Continually work with supervisors to identify reinforcement training needs. Participate in process and product implementations and support as directed by management. Efforts may include, but not limited to functional analysis, system set-up, QA testing, documentation and training. Admin and subject matter expert tasks may include on-going staff support, resolution of report errors, release upgrades and vendor communication. Trains existing staff on on-going system enhancements and related policy/procedural changes. Maintain accurate and up-to date training manuals and develop a variety of learning and performance support solutions such as system simulations, multimedia visual aids, learning aids, user's guides and reference materials. Participate in the delivery of operations change management meetings, including preparation of materials, testing, delivery of content and follow-up requests. Work closely with staff to ensure systems are utilized consistently across organization, achieving anticipated efficiencies. Analyze and document changing business processes; defines corresponding system changes to support business needs. Partner with subject matter experts to develop and maintain training curriculum and requirements including but not limited to; branch operations including new accounts and lending, teller activities, back office operations, product knowledge, account servicing and relationship building skills. Conduct needs assessments to diagnose training and development needs of existing staff. Develop programs to address specific needs. Provide on-going staff support by answering questions on function, features and usage of assigned systems.

Requirements

• High School Diploma or GED required
• Six months to two years of similar or related experience, including time spent in preparatory positions
• Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel)
• Member service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization
• Must be able to travel up to 20% of time up to five consecutive days and four nights out of town
• Committed to being part of the Mid American team!
• Show commitment to learning and growth
• Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members
• Be able to work individually as well as with a team
• Embrace change and be able to think of new ideas to assist our members
• Demonstrate financial responsibility and professionalism

Responsibilities

• Collaborate with others to develop, coordinate and conduct training for new and existing staff
• Work with the Information Systems team to facilitate process and product implementations and enhancements
• Conduct training with staff in live, classroom and /or video environments to ensure product knowledge, account servicing, compliance and procedure training requirements have been achieved
• Track the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training
• Continually work with supervisors to identify reinforcement training needs
• Participate in process and product implementations and support as directed by management
• Train existing staff on on-going system enhancements and related policy/procedural changes
• Maintain accurate and up-to date training manuals and develop a variety of learning and performance support solutions
• Participate in the delivery of operations change management meetings
• Work closely with staff to ensure systems are utilized consistently across organization, achieving anticipated efficiencies
• Analyze and document changing business processes; defines corresponding system changes to support business needs
• Partner with subject matter experts to develop and maintain training curriculum and requirements
• Conduct needs assessments to diagnose training and development needs of existing staff
• Develop programs to address specific needs
• Provide on-going staff support by answering questions on function, features and usage of assigned systems

Benefits

• A Company that Cares.
• Work that Stays at Work.
• Rest and Relaxation. Paid vacation time, personal leave and paid holidays!
• Health Benefits. Medical with HSA and FSA options, dental, and vision.
• Prepare for the Future. 401(k) with a generous company match.
• Invest in YOU. Tuition Reimbursement Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED