Training and Development Specialist (Continuous Improvement) - Enterprise Physical Operations
About The Position
The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners. The Training and Development Specialist plays a critical role in advancing workforce capability within the Enterprise Physical Operations Department at WashU. This position designs, delivers, and evaluates high-impact training programs with a strong emphasis on technical skill development, data-driven learning outcomes, and continuous improvement. This role supports a diverse workforce by creating scalable, accessible, and differentiated learning experiences that enhance individual and team performance. The Specialist integrates instructional design best practices with modern tools and platforms (e.g., Workday Learning, Microsoft 365, and virtual collaboration tools) to ensure training effectiveness, accessibility, and alignment with operational goals. The ideal candidate is passionate about mentoring others, demonstrates strong interpersonal communication skills, and can adapt training strategies to meet varied learning styles and departmental needs. This position will work on the Medical and Danforth Campuses.
Requirements
- Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
- Curriculum/Content Development And Workshop Facilitation With Developing Content (3 Years)
- A driver's license is not required for this position.
Nice To Haves
- Bachelor's degree in Education, Human Resources, Organizational Development, or a related field.
- Hands-on experience with Workday Learning or similar Learning Management Systems (LMS).
- Demonstrated ability to differentiate and scaffold learning content.
- Familiarity with technical training environments within operations, facilities, or similar industries.
- Experience with Canva for creating visual training materials.
- Master's degree
- Professional Outcomes Assessment/Evaluation (3 Years)
- ARCHIBUS
- Articulate Storyline
- Conflict Mediation
- Cross-Team Collaboration
- Cross-Team Communication
- Cultural Issues
- Curriculum Development
- Customer Service
- Detail-Oriented
- Diversity and Inclusion (D&I)
- eLearning Tools
- Instructional Design
- Instructional Techniques
- Learning Management Systems (LMS)
- Learning Metrics
- Microsoft Office
- Multicultural Environments
- Oral Communications
- Team Collaboration
- Teamwork
- Workday Software
- Working Independently
- Workshop Facilitation
- Written Communication
- Zoom Video
Responsibilities
- Design, develop, and deliver technical training programs that support operational excellence, workforce capability, and continuous improvement.
- Facilitate engaging in-person and virtual training sessions using advanced functionality in Zoom and Microsoft Teams, including troubleshooting.
- Develop and manage training content within Workday Learning, including course creation, scheduling, registration, attendance tracking, and reporting.
- Track and analyze key performance indicators (KPIs) to measure training effectiveness and inform continuous improvement strategies.
- Create visually engaging training materials and communications using Canva, Excel, and PowerPoint.
- Collaborate with stakeholders to assess training needs and develop scaffolded and differentiated learning solutions.
- Evaluate training outcomes through assessments and feedback, providing actionable recommendations to leadership.
- Coordinate logistics, including training schedules and room reservations (e.g., Archibus).
- Deliver high-quality customer service while building strong relationships across teams and departments.
- Support strategic workforce development initiatives and perform additional duties as assigned.
- Perform other duties as assigned.
Benefits
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
- 4 weeks of caregiver leave to bond with your new child.
- Family care resources are also available for your continued childcare needs.
- Adult care resources.
- Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
