Training and Development Manager

Samsung•Mountain View, CA

About The Position

What You Will Do ● Design, develop, and deliver global training programs that facilitate learning and skill building that supports company initiatives and allows the company to achieve its goals ● Establish repeatable onboarding and training programs for new and existing team members that can be adopted globally ● Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes and determine the best way to design and develop training programs. ● Gather information from product managers, engineers, and other subject matter experts to create or curate training assets, presentations & course materials and ensure stakeholder alignment and content accuracy. ● Facilitate learning through various delivery methods, including in-person instruction, virtual training, workshops and coaching on applications and processes. ● Build solid cross-functional relationships with product, engineering, HR, product marketing, and operations teams for smooth coordination and execution of training deliverables. ● Lead as a subject matter expert on learning & training strategies, tips & tricks, and platforms for the organization ● Manage and utilize Learning Management Systems (LMS) to implement and build-out learning programs for various training needs ● Establish key performance indicators (KPIs) to measure the effectiveness of learning programs, and use data to drive continuous improvement ● Build and manage a team of training professionals

Requirements

6+ years of learning and development experience, preferably in a technical domain, with a proven track record of designing and implementing successful learning programs
2+ years of experience independently driving training and development projects
Experience managing a team that works collaboratively, globally, and cross-functionally
Proven track record of driving results through learning programs and strategies.
Strong understanding of adult learning principles and the ability to apply them to diverse employee populations
Experience defining, measuring, and being accountable for key metrics and performance indicators around the effectiveness of training programs
Proven ability to work independently with minimal oversight and driving projects to completion and successful outcomes
Excellent time management skills, with ability to handle multiple management tasks and their own project assignments simultaneously
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams as well as manage stakeholders of all levels
Demonstrated ability to think strategically and translate strategy into actionable plans
Have a strong understanding of the effectiveness of differing learning solutions and modalities, including in-person and virtual instructor-led training (ILT), eLearning and microlearning, and AI-driven learning
Expertise with Learning Management Systems (LMS) and/or other learning technologies
Working knowledge of MS Office, SharePoint, Confluence, Jira, Slack, Google Docs, and video editing tools.
Strong planning, leadership, project management and analytical skills
BS/BA degree in Business, Human Resources, Communications, Education, or related field

Nice To Haves

Experience in the Advertising technologies is a plus

Responsibilities

Design, develop, and deliver global training programs that facilitate learning and skill building that supports company initiatives and allows the company to achieve its goals
Establish repeatable onboarding and training programs for new and existing team members that can be adopted globally
Collaborate with stakeholders and subject matter experts to assess learning needs, instructional goals, and outcomes and determine the best way to design and develop training programs.
Gather information from product managers, engineers, and other subject matter experts to create or curate training assets, presentations & course materials and ensure stakeholder alignment and content accuracy.
Facilitate learning through various delivery methods, including in-person instruction, virtual training, workshops and coaching on applications and processes.
Build solid cross-functional relationships with product, engineering, HR, product marketing, and operations teams for smooth coordination and execution of training deliverables.
Lead as a subject matter expert on learning & training strategies, tips & tricks, and platforms for the organization
Manage and utilize Learning Management Systems (LMS) to implement and build-out learning programs for various training needs
Establish key performance indicators (KPIs) to measure the effectiveness of learning programs, and use data to drive continuous improvement
Build and manage a team of training professionals