Remote - Training and Development Assistant - Full-time

Long-Lewis Automotive Group • Florence, AL

3d • $15 - $17 • Remote

About The Position

We are seeking a motivated and detail-oriented Training and Development Assistant to support employee performance and development across our organization. This remote position will focus on evaluating and certifying employees' phone skills across a variety of departments while supporting process improvement and reporting initiatives. The ideal candidate is an excellent communicator with a strong customer service background, solid technology skills, and the ability to work effectively with teams across the organization.

Requirements

• High school diploma or equivalent required.
• Minimum of one year of customer service experience required.
• Proficiency with Microsoft Office Suite and general computer technology.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and collaborate effectively with others in a remote environment.
• Ability to manage responsibilities effectively in a fast-paced environment.
• Strong commitment to providing exceptional customer service and supporting employee development.

Nice To Haves

• Experience working with phone scripts preferred.

Responsibilities

• Analyze and certify employees' phone skills across a variety of departments.
• Evaluate phone interactions based on established customer service and communication standards.
• Identify trends and opportunities for improvement.
• Support process improvement initiatives to enhance operational efficiency and effectiveness.
• Develop and maintain reports and dashboards to provide actionable insights to key stakeholders.
• Collaborate with cross-functional teams to ensure initiatives align with organizational goals.
• Support additional training and development projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED