Training and Compliance Manager – Critical Care Transport-Full Time -Variable

Cape Fear Valley Health

14d • Onsite

About The Position

The Training and Compliance Manager leads, develops, implements, evaluates and oversees clinical education, orientation, competency, professional development and regulatory compliance for LifeLink Specialty Care Transport. The role develops standardized programs for EMTs, Advanced EMTs, Paramedics, Critical Care Paramedics and Transport Nurses and ensures compliance with organizational standards and applicable state, federal and accrediting requirements. In collaboration with LifeLink leadership, Medical Direction, Quality, Education and other Mobile Integrated Healthcare stakeholders, the manager evaluates clinical performance trends, identifies improvement opportunities and develops evidence-based educational interventions to improve clinical performance, patient safety and organizational readiness.

The manager provides functional direction to personnel involved in LifeLink education and clinical development, maintains relevant regulatory knowledge and clinical and operational competency, and participates in clinical operations as organizational needs require. The position supports ground and air medical operations and may require travel between LifeLink locations and work in clinical, simulation, classroom, office, ambulance, aircraft and other operational environments.

Requirements

• Associate’s degree in Emergency Medical Science, Nursing or a related healthcare discipline, or four years of equivalent education and experience.
• Current American Heart Association BLS, ACLS and PALS certifications.
• Current trauma education/certification appropriate to clinical discipline and organizational requirements, such as ITLS, PHTLS, TPATC or TNCC.
• Current driver’s license with an acceptable driving record and ability to meet organizational requirements for operating emergency vehicles.
• Five years of recent Paramedic or Nursing experience.
• One year of previous Air/Ground Critical Care Transport experience.
• Proficiency in reading, writing and speaking English.
• Thorough working knowledge of emergency and critical care medicine, clinical protocols, patient safety principles and applicable standards of care.
• Working knowledge of state and federal requirements applicable to EMS and critical care transport operations, with ability to maintain current knowledge as requirements change.
• Knowledge of adult-learning principles, competency-based education, high-fidelity simulation, virtual learning, clinical remediation and professional development.
• Ability to design, facilitate and evaluate realistic simulation-based educational experiences and conduct structured debriefings.
• Ability to use learning management systems, virtual education platforms and other educational technologies to develop and deliver standardized education across geographically distributed operations.
• Ability to analyze clinical and operational performance information, identify trends and translate findings into educational interventions.
• Ability to develop measurable educational objectives and evaluate whether interventions result in sustained improvement.
• Ability to educate and communicate effectively with personnel across professional disciplines and levels of clinical experience.
• Ability to provide constructive feedback, facilitate clinical remediation, manage difficult performance conversations and maintain confidentiality.
• Ability to establish expectations, hold personnel accountable and collaborate with operational leadership, Medical Direction, Quality, Education and other stakeholders.
• Ability to organize and maintain accurate records demonstrating regulatory, credentialing and educational compliance.
• Ability to manage multiple projects and priorities independently while maintaining appropriate communication with departmental leadership.
• Sound professional judgment, initiative, integrity, adaptability and commitment to continuous improvement.
• For Paramedic candidates: current Paramedic credential with eligibility for credentialing within LifeLink’s operational jurisdictions.
• For Paramedic candidates: current FP-C or CCP-C certification, or successful completion of FP-C or CCP-C certification within one year of hire or appointment.
• For Nurse candidates: current unrestricted Registered Nurse license with eligibility to practice within LifeLink’s operational jurisdictions.
• For Nurse candidates: current CFRN or CTRN certification, or successful completion within one year of hire or appointment.
• For Nurse candidates: current EMT credential, or successful completion of EMT credentialing within one year of hire.
• For Nurse candidates: ability to obtain SC EMS Certification within one year of hire.
• Required licenses and certifications include a driver’s license and National Incident Management System (NIMS) training courses.
• Physical ability to meet the requirements of the individual’s clinical role and participate in patient-care activities within the scope of professional licensure and organizational credentialing.

Nice To Haves

• Bachelor’s degree in Emergency Medical Science, Nursing or a related healthcare discipline.
• One year of experience in progressive leadership roles developing, delivering and coordinating educational offerings.

Responsibilities

• Provide functional oversight and direction to preceptors, instructors and other personnel participating in LifeLink orientation, education, competency and clinical development activities.
• Lead and oversee LifeLink clinical education, training, competency and compliance programs supporting ground and air medical operations.
• Develop, implement, evaluate and continuously improve standardized orientation programs for EMTs, Advanced EMTs, Paramedics, Critical Care Paramedics and Transport Nurses.
• Develop educational objectives, curricula, lesson plans, study guides, simulation scenarios, competency assessments and other instructional materials.
• Maintain working knowledge of applicable North Carolina and South Carolina EMS requirements, NHTSA and DOT requirements, and other regulatory and accrediting standards applicable to LifeLink operations.
• Maintain clinical and operational competency appropriate to professional licensure and LifeLink credentialing requirements, and participate in clinical operations as organizational needs require.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree