Training & Adoption Specialist

iCatalyst•Dc, DC

8h•Hybrid

About The Position

We are seeking a Training & Adoption Specialist to join our growing team in support of our federal program. This is an exciting opportunity to work on cutting-edge technologies and contribute to impactful, mission-critical initiatives.

Requirements

Strong knowledge of adult learning principles, instructional design methodologies, and training development best practices.
Experience designing and delivering instructor-led, virtual, and blended learning programs.
Proficiency in developing training materials, including user guides, quick reference guides, presentations, job aids, and knowledge management resources.
Strong presentation and facilitation skills with the ability to engage diverse audiences and communicate complex technical concepts effectively.
Knowledge of organizational change management and technology adoption methodologies.
Excellent written and verbal communication skills with the ability to develop clear, concise, and audience-focused instructional content.
Strong organizational and project management skills with the ability to manage multiple training initiatives simultaneously.
Ability to assess training needs, evaluate learning outcomes, and recommend continuous improvements.
Proficiency with Microsoft Office Suite, Microsoft Teams, SharePoint, and common learning management systems (LMS).
Strong interpersonal skills with the ability to collaborate effectively with technical teams, business stakeholders, and end users.
Strong analytical and problem-solving abilities.
Excellent communication and collaboration skills.
Minimum of four (4) years of relevant experience developing training materials, conducting user training, supporting technology adoption, or implementing organizational change management initiatives.
Microsoft Certified Trainer (MCT) or Associate Professional in Talent Development (APTD) certification required.
Experience developing comprehensive training strategies and user adoption plans for technology implementations.
Experience creating instructional materials, including user guides, quick reference guides, presentations, and knowledge management resources.
Experience delivering instructor-led, virtual, and hybrid training sessions for diverse user audiences.
Experience assessing user readiness, identifying training needs, and tailoring instructional approaches to support successful technology adoption.
Experience supporting communication efforts and organizational change initiatives associated with technology deployments.
Experience collecting user feedback, measuring training effectiveness, and recommending improvements to training programs and adoption strategies.
Proven ability to work in fast-paced, client-focused environments.
Experience supporting federal programs preferred.
Bachelor's degree (BA/BS) from an accredited college or university with a minimum of four (4) years of relevant experience; or Master's degree (MA/MS) from an accredited college or university with a minimum of two (2) years of relevant experience; or A relevant professional certification (e.g., Microsoft Certified Trainer, Associate Professional in Talent Development) with a minimum of four (4) years of relevant experience may be substituted for a formal degree.
Microsoft Certified Trainer (MCT); or Associate Professional in Talent Development (APTD) certification
U.S. Citizenship required
Ability to successfully pass a federal background check

Nice To Haves

Experience supporting federal programs preferred.

Responsibilities

Develop and execute training strategies to support user readiness and adoption of new technologies.
Design, create, and maintain training materials, including user guides, quick reference guides, training presentations, and knowledge management resources.
Deliver instructor-led, virtual, and/or hybrid training sessions for end users.
Assess user needs and tailor training approaches to support successful technology adoption.
Support communication efforts and organizational change management activities to enable smooth transitions for deployed solutions.
Collaborate with technical teams, stakeholders, and business users to ensure training aligns with solution capabilities and operational requirements.
Gather user feedback, evaluate training effectiveness, and recommend improvements to training programs and adoption strategies.
Monitor user adoption metrics and identify opportunities to enhance user engagement and proficiency.
Provide support and expertise in assigned domain.
Collaborating with cross-functional teams to deliver solutions.
Ensure adherence to security, compliance, and quality standards.
Support continuous improvement and innovation initiatives.
Special projects as needed.

Benefits

variety of medical plan options, some with Health Savings Accounts
a dental plan option
a vision plan
a 401(k)-plan offering the ability to contribute both pre- and post-tax dollars up to the IRS annual limits and receive a company match
paid time off plans, including vacation, sick, 11 Federal holidays, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, insurance
Phone and internet Reimbursement for eligible employees
Transportation Support (Uber rides to & from HQ to select locations)
Training & Education Assistance (per eligibility)
Annual Wellness Benefit
Social and Community giveback