Training & Administrative Excellence Specialist

Lifemark Health Group•Vancouver, BC

3d•CA$65,000 - CA$75,000•Hybrid

About The Position

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions with over 20 years of service excellence and is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts, and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions. With that growth is a vision to be the most innovative healthcare provider in community rehabilitation, workplace health and wellness, and medical assessment services. Lifemark was acquired by Loblaw Companies on May 10, 2022. We are seeking a highly organized and passionate Training & Administrative Excellence Specialist to join our Operations team. Reporting to the Director of Operations, this role will play a critical part in driving administrative excellence across the Lifemark network through the development and delivery of training programs, onboarding initiatives, and standardized operating procedures. The successful candidate will collaborate closely with Provincial Operations Directors and clinic teams to ensure consistent administrative practices, operational efficiency, and an exceptional patient experience across our clinics.

Requirements

Post-secondary education in Business Administration, Human Resources, Adult Education, Healthcare Administration, or a related field.
Minimum 3-5 years of experience in training, learning and development, operations, healthcare administration, or a related field.
Demonstrated experience developing and facilitating training programs for diverse audiences.
Experience creating, implementing, and maintaining Standard Operating Procedures and process documentation.
Strong understanding of administrative workflows and operational processes within a healthcare environment.
Exceptional presentation and facilitation skills, with the ability to engage both individuals and large groups.
Excellent written and verbal communication skills with strong attention to detail.
Proven ability to manage multiple priorities and projects in a fast-paced environment.
Strong organizational, planning, and time management skills.
Experience supporting change management initiatives, onboarding programs, and operational process improvements.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and Outlook.
Ability and willingness to travel as required.

Nice To Haves

Experience with healthcare management systems and learning management systems is considered an asset.
Bilingualism (English/French) is considered a strong asset.

Responsibilities

Assess training needs across clinic administrative teams by identifying performance gaps and development opportunities.
Develop and maintain a national training strategy aligned with employee growth pathways and operational priorities.
Design, update, and deliver training materials that reflect current policies, systems, workflows, and best practices.
Facilitate both in-person and virtual training sessions in partnership with Regional and Provincial Operations Leaders.
Coordinate with translation partners to ensure training materials are available in both official languages.
Support indirect labour controls by aligning training initiatives with staffing and scheduling processes.
Train clinic administrative teams on system enhancements and operational process updates, including Lifemark Practice Solutions (LPS).
Partner with Human Resources and Operations teams to forecast hiring needs and coordinate onboarding schedules.
Deliver structured onboarding programs covering Lifemark systems, policies, procedures, and administrative expectations.
Maintain and continuously improve a 12-month onboarding journey for administrative team members.
Regularly review onboarding content and materials to ensure alignment with organizational changes and feedback.
Lead administrative onboarding and training initiatives for newly acquired clinics.
Support the implementation of standardized administrative processes and workflows across acquired locations.
Assist with system and data transitions from legacy platforms into Lifemark systems.
Monitor clinic administrative KPIs to identify opportunities for retraining, coaching, and process improvement.
Develop, maintain, and update Standard Operating Procedures (SOPs) to support consistency and operational excellence.
Create structured processes for SOP communication, updates, rollout, and adoption across the network.
Champion administrative excellence initiatives from a national perspective, driving consistency and best practices across clinics.