Seasonal Trainer DTC - 2nd shift

Mattel•Jonestown, PA

7d•Onsite

About The Position

The DTC Trainer directs and facilitates training for employees both temporary, newly hired full-time, new to a department or in need of recertification, and for employees requiring help to improve their performance. The Trainer may participate in or lead a variety of training exercises. The Trainer communicates with trainees, teaching and explaining Mattel's values, training procedures, product handling techniques, documentation/customer service requirements, and safety guidelines which are all vital in our distribution center. The Trainer follows up with trainees by tracking their learning progress, making recommendations on how to improve their performance, while examining work for accuracy, neatness, and conformance to policies and procedures. Interacts with the Leads, Supervisors, Human Resources, and Operations Manager to evaluate and critique the DC training programs, in an effort to provide the best training and work experience possible. Advises the trainee’s direct Supervisor concerning individual progress to determine succession planning and employee readiness. Makes recommendations on strategies to improve performance, readiness for advancement to additional tasks, and readiness and fitness for hire. The Trainer will occasionally conduct formal classroom training, as well as small group training sessions on the floor. Ensures that all Mattel safety and security policies and procedures are followed. As needed the DTC trainer will conduct the work of a warehouse technician.

Requirements

Experience as a trainer or in a similar role.
Knowledge of training procedures, product handling, documentation, customer service, and safety guidelines.
Ability to track learning progress and provide constructive feedback.
Strong communication and interpersonal skills.
Ability to evaluate and critique training programs.
Understanding of succession planning and employee readiness assessment.
Familiarity with warehouse operations and procedures.
Ability to conduct formal classroom and on-the-floor training sessions.
Knowledge of safety and security policies and procedures.

Nice To Haves

Experience in a distribution center environment.
Familiarity with Mattel's values and brands.

Responsibilities

Directs and facilitates training for employees.
Participates in or leads a variety of training exercises.
Communicates Mattel's values, training procedures, product handling techniques, documentation/customer service requirements, and safety guidelines to trainees.
Tracks trainee learning progress and makes recommendations for improvement.
Examines work for accuracy, neatness, and conformance to policies and procedures.
Interacts with Leads, Supervisors, Human Resources, and Operations Manager to evaluate and critique training programs.
Advises direct Supervisors concerning individual progress to determine succession planning and employee readiness.
Makes recommendations on strategies to improve performance, readiness for advancement, and fitness for hire.
Conducts formal classroom training and small group training sessions.
Ensures all Mattel safety and security policies and procedures are followed.
Conducts the work of a warehouse technician as needed.