Trainer

Teleperformance•Tallahassee, FL

7h•Remote

About The Position

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Requirements

At least 3 months’ training experience preferred
Candidate must have Open Availability
Must be compliant with Training requirements when training classes, such as being on webcam for full duration of class
Must be coachable, open-minded with taking in feedback from new hire agents to adjust training style.
Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others.
Requires solid organizational, administrative, leadership and time management skills.
Able to demonstrate personal ownership of tasks and follow through to obtain desired results.
Must have a keen sense of attention to detail, taking the initiative.
Must be enthusiastic and comfortable speaking in front of large groups of people.
Patience with various types of learners.
Skilled in determining why and how tasks should be handled to effective completion.
Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
Excellent written and verbal communication skills.
Experienced with the Microsoft Office Products – Excel, Word, and PowerPoint
BEST Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy

Responsibilities

Coordinate new hire, progression, and enhancement training.
Train new and existing employees on client projects emphasizing customer confidentiality and security.
Develop non-classroom communication and training materials.
Assess individual participant and class performance.
Participate in minor client interaction including Weekly Business Review meetings, effective curriculum feedback and client visits.
Demonstrate the highest standards of ethical and professional conduct in dealing with new employees.
Thrive as a team player in a fast paced, high energy, change oriented environment.
Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
Perform other related duties and assignments as required and assigned by supervisor or manager.