Trainer Senior AVP

Citi • San Antonio, TX

2d • $70,720 - $106,080 • Onsite

About The Position

The Licensed Trainer Senior is responsible for providing high levels of support to newly recruited Wealth Services personnel, such as licensed representatives, resource officers and service team managers to help new hires learn and become more proficient with advisor desktop tools. The trainer works in conjunction with a select group of internal product and subject matter experts as required. They will maintain procedure guides, user manuals and other training materials, and update and maintain on Wealth business intranet sites. The Trainer will train on specific subject matter periodically to both sharpen the skills of employees as well as present new systems, processes, procedures and updates. The trainer will work in the capacity of a subject matter expert, assisting former trainees even after training comes to completion. They will also coordinate with subject matter experts across various topics, facilitating adjunct training to include but not limited to Client Onboarding and Maintenance, Brokerage Platforms, Trading, Managed Accounts, Citi Wealth Advisor, Salesforce, Alternate Investments, Financial Planning, Insurance & Annuities, Cash Management and Lending. This position also provides specific support over 3rd party software tools such as NetX360, Salesforce, and other product tools. This position represents these software tools to Wealth Services personnel, internal business areas, as well as ensures the latest versions and product enhancements are identified. This position also provides the necessary technical and product knowledge to help support US Citigold/CPC Teams who are utilizing these tools with Affluent and High-Net-Worth Clients.
Delivers training based on principles of adult learning using a variety of instructional methods and media appropriate for the proposed learning objectives to predominately exempt populations including advanced level workshops.
Delivers product, technical, systems, sales, behavioral and skill-based training in a classroom or virtual environment.
Delivers nationally developed curricula in a consistent manner.
Partners within USCC and Wealth Management Learning to deliver customized learning events.
Manages the learning environment to ensure desired outcomes are achieved including the transfer of learning.
Displays solid knowledge of course content and materials.
Uses USCC and Wealth Management Learning assessment tools to measure and analyze training results and identify gaps in learning; communicates curriculum gaps to Design and Development team.
Collaborate with managers to create individualized coaching plans that ensure new hire and incumbent success.
Collaborate with key stakeholders to ensure new hire onboarding success.
Facilitate coaching, communication and leadership workshops for exempt population.
The Business Trainer Senior may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:
Support the intake of new learning requests through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes.
Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

Requirements

• Bachelor’s degree or equivalent experience
• Experience with Citi Wealth
• Minimum 5-8 years professional work experience
• Registered FINRA Series 7, and Securities Industry Essentials (SIE) licensing is required for the role
• Consistently demonstrates clear and concise written and verbal communication skills
• Requires high knowledge level of Brokerage / Wealth Management related knowledge
• Requires a high degree of accountability, creativity and interpretive thinking
• Ability to build positive relationships with management, new hires, and field personnel
• Proficient in Microsoft Office with an emphasis on MS PowerPoint
• Self-motivated and detail oriented
• Ability to sit for long periods of time to support virtual delivery
• Ability to stand for long periods of time to support classroom delivery

Nice To Haves

• Additional licenses 66 or 65 preferred

Responsibilities

• Provide high levels of support to newly recruited Wealth Services personnel.
• Maintain procedure guides, user manuals and other training materials.
• Update and maintain on Wealth business intranet sites.
• Train on specific subject matter periodically.
• Work in the capacity of a subject matter expert, assisting former trainees.
• Coordinate with subject matter experts across various topics, facilitating adjunct training.
• Provide specific support over 3rd party software tools such as NetX360, Salesforce, and other product tools.
• Provide necessary technical and product knowledge to help support US Citigold/CPC Teams.
• Deliver training based on principles of adult learning.
• Deliver product, technical, systems, sales, behavioral and skill-based training.
• Deliver nationally developed curricula in a consistent manner.
• Partner within USCC and Wealth Management Learning to deliver customized learning events.
• Manage the learning environment to ensure desired outcomes are achieved.
• Use USCC and Wealth Management Learning assessment tools to measure and analyze training results.
• Collaborate with managers to create individualized coaching plans.
• Collaborate with key stakeholders to ensure new hire onboarding success.
• Facilitate coaching, communication and leadership workshops for exempt population.
• Support the intake of new learning requests through consulting and needs analysis.
• Support design and development of training solutions.
• Observe and/or facilitate created curricula in both classroom and virtual environments.

Benefits

• medical
• dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree