Trainer, IT

The Arc Of Union County • Springfield, NJ

7d • $0 - $60,500 • Hybrid

About The Position

Under the direction of the Assistant Director of IT, this position is responsible for developing and implementing an on-site and virtual training program for all computer-related software for the staff at The Arc of Union County. This position requires that certain certifications be obtained and updated when needed. Level 1 tech support skills are required to assist with department overflow support tickets. Assist the Assistant Director of IT and the Assistant Executive Director of IT with administrative functions of the IT department and conducts on-the-job training for agency personnel; for both the effective induction of new hires as well as, the ongoing improvement and proficiency (i.e. cross-training) of personnel within the department, by delivering on-the-job technical training on a timely basis, including new hire training on agency hardware, technology, equipment and processes basics as well as general computer lab skills training. This position will be the Therap in-house liaison to all departments responsible for.

Requirements

• Associate degree or industry equivalent experience.
• Thorough knowledge of a variety of software, hardware and network applications.
• Experience in troubleshooting hardware and software-related issues.
• Experience with equipment upgrades.
• Ability to identify appropriate repair/replacement needs regarding assigned projects.
• A certified Therap training certificate is required and mandated to stay current.
• Ability to read, write, key information into a computer and to make educated and informed decisions.

Nice To Haves

• Bachelor’s Degree preferred.
• Microsoft desktop support certification is strongly preferred.

Responsibilities

• Developing and implementing an on-site and virtual training program for all computer-related software for the staff at The Arc of Union County.
• Obtaining and updating required certifications.
• Assisting with department overflow support tickets (Level 1 tech support skills).
• Assisting the Assistant Director of IT and the Assistant Executive Director of IT with administrative functions of the IT department.
• Conducting on-the-job training for agency personnel, including effective induction of new hires and ongoing improvement and proficiency of personnel.
• Delivering on-the-job technical training on a timely basis, including new hire training on agency hardware, technology, equipment, and processes basics, as well as general computer lab skills training.
• Serving as the Therap in-house liaison to all departments responsible for.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree