Trainer II

Aflac, Incorporated•Columbia, SC

7d•$55,000 - $75,000•Hybrid

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. This role is hybrid. This means you will be expected to report to one of our Aflac offices located in Columbia, SC for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.

Requirements

Classroom management skills including the ability to mentor trainees and to facilitate learning by the most effective methods
Knowledge of Internal Operations areas to answer inquiries and handle problems
Extensive knowledge of how current adult learning theory applies to developing curriculum designed for adult learners
Proficient in Microsoft Office with intermediate proficiency in Word, Excel and PowerPoint
Proficient in learning software, tools and technology in use within training team
Knowledge of the insurance industry, to include products, processes, and terminology
Designation as a certified trainer through Aflac’s Trainer Certification program or equivalent training
Excellent presentation, oral, written, and interpersonal communication and team facilitation skills to effectively interact with internal and external customers; ability to persuade, market, and sell new ideas
Ability to synthesize and decide best communication approaches to teach adult students
Ability to design, adapt, review, and interpret training materials for at least 2 Internal Operations business units
Ability to represent the organization in a professional and positive manner
Bachelor's Degree Education or a related field
Three years of work-related experience that demonstrates the frequent use and general knowledge of training and development practices, techniques, and standards
Two years of experience with demonstration of industry training standards and video production
Or an equivalent combination of education and experience

Nice To Haves

Trainer certification
Two years of experience conducting workshops, instructing, or teaching
One year of experience within business unit that will be primary assigned trainee business unit

Responsibilities

Coordinates training programs, to include creating the class calendar, scheduling, reviewing and updating lesson plans and presentation materials; ensures all scheduling and setup is completed for the class; prepares and distributes training aids, such as instructional materials, handouts, evaluation forms, and visual aids; initiates class sign-up sheets and verifies class attendance; issues class attendance certificates
Modifies and presents training programs; tracks and analyzes training programs by examining training participants’ performance; administers employee exams; administers trainer surveys throughout training courses; recommends changes to the training programs; conducts training programs to enhance career development and increase employee competencies/skills on new roducts/services, system changes, etc.; identifies program needs, obtains technical data, and schedules programs; prepares reports including Employee Logs, Performance Reports, Weekly Assessments, and Weekly Training Summaries, etc.
Designs, develops, revises, and delivers course materials for two or more splits or ABU functions within an administrative operations business unit
Demonstrated proficiency of skills using department rubric related to instructional theory, course construction, face-to-face, virtual, video learning, gamification mechanics and classroom management and measurement
Develops trainees and tracks their progress using quality control reporting; monitors trainee performance, attendance, and conduct; maintains employee files; conducts one-on-one meetings with trainees weekly; oversees direction, coordination, and evaluation of trainee groups; practices classroom management skills to ensure an environment conducive to learning; provides management with weekly progress reports; submits reports to business unit leadership to provide updates on trainees; schedules transition meetings with business unit supervisors prior to trainee graduation; facilitates the employees move to the business units at graduation
Researches and compiles information on special initiatives/projects for presentation to management; coordinates requests for specific training related to trends or changes in company products, policies/procedures, including maintaining records of training activities and employee progress; assists other trainers with classes in session; may review trainee work, claims paid or calls; constantly monitors the effectiveness of training
Serves as a mentor for new and less experienced training team members, as needed
Performs other related duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave
other leaves of absence