Trainer, Financial Operations

Staples•Framingham, MA

About The Position

Staples is hiring a Finance Shared Services Trainer to help Order to Cash teams build the knowledge, confidence, and consistency needed to perform their work. The role creates and delivers learning experiences, supports process excellence, and contributes to team performance, compliance, and customer support. The trainer develops practical learning resources and facilitates in-person, virtual, and on-the-job training. Working with Finance Shared Services leadership and cross-functional partners, the trainer identifies learning needs, evaluates training effectiveness, coaches associates, and helps keep training aligned with current systems, policies, regulations, and business changes. The role also supports process improvement, standard operating procedure development, and the maintenance of training records for audit and compliance needs.

Requirements

At least 2 years of experience in training, facilitation, coaching, or employee development.
At least 3 years of experience with Microsoft Office Suite, including Excel, PowerPoint, and Word.
Bachelor’s degree in finance, accounting, business administration, human resources, or education, or relevant work experience.
Strong communication, organization, analytical thinking, and problem-solving skills, and attention to detail.
Ability to facilitate and present to different audiences and explain complex processes clearly.
Ability to create written documentation and training resources.
Ability to manage multiple training initiatives, work independently, and adapt to changing systems, policies, and business priorities.
Ability to build working relationships across finance, IT, leadership, and vendor partners.

Nice To Haves

Experience in a learning and development role within finance, accounts receivable, or a shared services environment.
Experience with e-learning platforms, virtual training tools, and blended learning approaches.
Knowledge of financial regulations and compliance requirements related to accounts receivable.

Responsibilities

Design, implement, and facilitate training programs on Finance Shared Services processes, systems, and best practices.
Create training materials, including manuals, e-learning modules, job aids, and process documentation.
Lead in-person workshops, virtual webinars, and on-the-job coaching for Finance Shared Services team members.
Partner with Finance Shared Services leadership and stakeholders to identify training needs and skill gaps and align learning programs with business priorities.
Monitor training effectiveness and knowledge retention through assessments, feedback, and performance evaluations.
Provide ongoing coaching and support to promote process adherence, compliance, and continuous improvement.
Collaborate with IT, finance, and other cross-functional partners to keep training current with systems, policies, regulations, and business changes.
Support process improvement by identifying training gaps, developing standard operating procedures, and maintaining training records for audit and compliance needs.