Trainer, Financial Operations

Staples Inc.•Framingham, MA

7d•$65,000 - $95,000

About The Position

Staples is a business-to-business company. The Finance team partners across the business to provide insight, support, and financial expertise. As a Finance Shared Services Trainer, you will help Order to Cash teams build the knowledge, confidence, and consistency needed to perform effectively. You will create learning experiences, support process excellence, and contribute to team performance, compliance, and customer support. The role designs and delivers training on processes, systems, and best practices; develops training materials; and leads in-person workshops, virtual webinars, and on-the-job coaching. It partners with Finance Shared Services leadership and other stakeholders to assess training needs, address skill gaps, and connect learning programs to business priorities. The trainer evaluates training effectiveness and knowledge retention, provides ongoing coaching, and collaborates with IT, finance, and cross-functional partners to keep training current. The role also supports process improvement, standard operating procedures, and training records for audit and compliance needs.

Requirements

At least 2 years of experience in training, facilitation, coaching, or employee development.
At least 3 years of experience with Microsoft Office Suite, including Excel, PowerPoint, and Word.
Bachelor’s degree in finance, accounting, business administration, human resources, education, or relevant work experience.
Strong communication, organization, analytical thinking, problem-solving, and attention to detail.
Confident facilitation and presentation skills, including the ability to engage different audiences and make complex processes clear and practical.
Clear written and verbal communication skills, including the ability to create documentation and training resources.
Ability to manage multiple training initiatives, work independently, and adapt to changes in systems, policies, and business priorities.
Ability to build working relationships across finance, IT, leadership, and vendor partners.

Nice To Haves

Experience in a learning and development role within finance, accounts receivable, or a shared services environment.
Experience with e-learning platforms, virtual training tools, and blended learning approaches.
Knowledge of financial regulations and accounts receivable compliance requirements.

Responsibilities

Design, implement, and facilitate training programs for Finance Shared Services teams on processes, systems, and best practices.
Create manuals, e-learning modules, job aids, and process documentation.
Lead in-person workshops, virtual webinars, and on-the-job coaching.
Partner with Finance Shared Services leadership and stakeholders to assess training needs, identify skill gaps, and align learning programs with business priorities.
Monitor training effectiveness and knowledge retention using assessments, feedback, and performance evaluations.
Provide ongoing coaching and support to help associates follow processes, remain compliant, and continuously improve work.
Collaborate with IT, finance, and cross-functional partners to keep training aligned with current systems, policies, regulations, and business changes.
Support process improvement by identifying training gaps, developing standard operating procedures, and maintaining training records for audit and compliance needs.