Trainer Field Application Scientist - LTG

diasorinsp • Austin, TX

1d • Remote

About The Position

The Trainer Field Application Scientist, LTG will be responsible for leading scientist-to-scientist collaboration to advance customers' and partners' success in applying Luminex's xMAP technology to achieve market development objectives. This role involves delivering scientific applications and technology training associated with Luminex xMAP Technology, including custom assay development and on-site troubleshooting of hardware and software in research and some diagnostics environments. The position requires maintaining knowledge of the latest scientific uses of Luminex's xMAP Technology, including current and new partner products and application to laboratory-developed tests documented in the public domain. Additionally, the role provides scientific support to various functions within Luminex, including sales and sales management, marketing and marketing management, R&D, training and instructional development.

Requirements

• Master's Degree in biology, molecular biology, biochemistry or similar discipline Required
• 1+ Years Experience working independently in a fast-paced environment with rapidly changing priorities Required
• 2+ Years Demonstrated success as a Field Applications Scientist, or as a scientist with demonstrated project management responsibility Required
• 1+ Years Proficient with Luminex instrumentation required Required
• 3+ Years Strong understanding of both immunoassay and nucleic acid assays Required
• 2+ Years Proficient in technical application training and customer education Required
• 3+ Years Proficient in hands-on laboratory work involving immunoassay and nucleic acid assays Required
• 2+ Years Clear understanding of essential concepts of molecular and protein assays and GLP Required
• 3+ Years Proficient with molecular biology and enzyme reactions Required
• 1+ Years Ability to work mostly independently, but also in collaboration with various teams Required
• 1+ Years Excellent communication (verbal and written), presentation, facilitation, research, problem solving, and organizational skills - with customers, peers and management, both in-person and on the phone
• 1+ Years Ability to be a self-starter and independent worker, allowing for continual learning and growth in order to successfully fulfill job requirements Required
• 1+ Years Excellent organizational & time-management skills, with focus on business goals Required
• 1+ Years Results-oriented and dedicated to providing high quality customer service Required
• 1+ Years Team-oriented and ability to lead others without direct reporting authority Required

Nice To Haves

• Ph.D. in biology, molecular biology, biochemistry or similar Preferred
• Clinical laboratory experience is an asset Preferred

Responsibilities

• Lead scientist-to-scientist collaboration to advance the adoption of Luminex Technology by existing and new customers
• Develop new assays with customers in high-value accounts
• Be a subject matter expert on applications that can be performed on Luminex Technology
• Maintain knowledge of the latest scientific uses of Luminex technology including current, new, and future products in order to fulfill the needs of Luminex customers
• Deliver training for new and existing customers on assay design and development for Luminex Products
• Provide on-site troubleshooting of issues to support customer success with Luminex Technology
• Deliver a customer experience that advances Luminex’s commercial objectives with current and prospective customers
• Build relationship with partner field organizations, in order to effectively promote and have knowledge of all Luminex commercial products available
• Identify partners and potential partners that have capability to commercialize new applications using Luminex Technology
• Identify key opinion leaders, particular those developing custom assays, and those with the potential to develop custom assays
• Contribute to development of account-specific strategies and execution of tactics and programs
• Work in coordination with Luminex team members to ensure customer and market development requirements are met
• Prioritize customer application support to meet business goals
• Communicate with the Business Managers before and after an on-site customer interaction to ensure alignment, identify customer satisfaction opportunities, and to support commercial objectives
• Identify ways to improve the customer experience and provide feedback to Commercial Operations
• Provide feedback to sales and sales management, marketing and marketing management, R&D, training and instructional development, on an ongoing basis, to help develop solutions and programs that meet customer and partner requirements
• Deliver effective, targeted, application-based seminars to prospective customers in order to drive adoption of Luminex Technology
• Develop content (whitepapers, posters, blog articles, etc.) that builds awareness of flexibility of Luminex Technology
• Support and advance studies that lead to publications and poster presentations
• Ensure that field experience is integrated into course content and instructional design of web-based and instructor-led training
• Attend Tradeshows to support Luminex presence and enhance knowledge of biotechnology industry, focusing on potential applications for Luminex Technology
• Drive launch of new Luminex products with early adopters and key opinion leaders, as needed
• Adhere to reporting requirements to support compliance, capacity management, and individual and team priorities
• Manage time and expenses in alignment with business priorities
• Other duties as assigned.

Benefits

• health benefits
• retirement and financial wellbeing
• time off programs
• wellbeing support and perks
• annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior