Field Application Scientist, Enterprise Software

Thermo Fisher Scientific • Atlanta, GA

2d • Remote

About The Position

As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer! We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Chromatography and Mass Spectrometry business develops and manufactures leading-edge instruments, consumables, and software solutions for customers working in the analytical sciences (routine testing markets) and scientific research. We play a crucial role in various scientific fields, including chemistry, pharmaceuticals, forensics, environmental analysis, and biochemistry, among others.

Requirements

• A bachelor degree (or higher) in chemistry, biochemistry, or a related scientific field and/or equivalent work experience.
• 2+ years of technical experience with chromatography and mass spectrometry instruments, software, data analysis, and techniques.
• Technical experience with information technology infrastructure (Operating Systems, Networks, Relational Databases, Cloud Computing Platforms).
• Competency in qualitative and quantitative data acquisition and data analysis using Chromeleon CDS is required.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
• Outstanding teamwork and collaboration skills to foster creativity and contribute to the team's success.
• Excellent problem-solving skills and ability to troubleshoot technical issues and provide guidance on product usage and optimization.
• Persuasive communication and presentation skills, with the ability to effectively convey complex scientific concepts to both technical and non-technical audiences.

Responsibilities

• Provide scientific expertise and support to customers, sales teams, and internal partners within CMD (Chromatography and Mass Spectrometry Division) to resolve complex analytical challenges by utilizing chromatography and mass spectrometry techniques.
• Support customers through onsite and remote post-sales training and application support related to the implementation of Chromeleon CDS and other Enterprise software solutions, and qualitative and quantitative data acquisition and data analysis using the software in the clinical, environmental, food safety and pharma markets.
• Provide Enterprise Software related pre-sales support to our sales team at customer sites and remotely to position them for successful wins.
• Consult and demonstrate to customers Thermo Fisher Scientific Enterprise Software solutions; assess the customer information technology and laboratory environment to assist in the identification of creative solutions for software implementation.
• Prepare technical responses to Requests for Proposals (RFPs), User Requirement Specifications (URS) and assist in designing the solution architectures.
• Support the implementation of Enterprise software at key customer sites.
• Conduct product training for customers virtually or remotely, in their laboratories, or at another onsite training center on the accurate use and application of Enterprise software.
• Collaborate with customers and internal teams to customize applications and methodologies post implementation. This includes troubleshooting, method development, and data interpretation.
• May be responsible for collecting data from customer experiments or field trials, analyzing the data using statistical methods, and providing insights or recommendations based on the findings.
• Interpret scientific data accurately and communicate the results effectively.
• Actively assist in the resolution of escalated customer issues & complaints.
• Deliver and assist in the creation of presentations to highlight the capabilities and benefits of Enterprise solutions for various applications and laboratory environments.
• Work cross-functionally with internal teams, including marketing and sales, to support strategic execution of the customer training process.
• Stay informed about the latest scientific literature, methodologies, and regulatory requirements.
• Acts as a trusted expert to our customers to increase customer satisfaction and loyalty which contributes to the overall success of the business.
• Provide scientific support and counsel to internal teams and customers and identify improvement opportunities.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level