Trainer, End User and Operations, HRSS

Trinity Health•Livonia, MI

4d•$32 - $48•Onsite

About The Position

Delivers and supports training programs to ensure end users effectively understand and apply processes and tools. Collaborates with stakeholders to develop training materials and improve user adoption. Applies knowledge of business processes and systems to support learning needs and enhance overall effectiveness. Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) Learning Production & Delivery Design and produce learning solutions: Create high-quality learning experiences (e.g., eLearning modules, videos, virtual instructor-led training, slide decks). Customize department-specific training: Tailor materials to the workflows, roles, and processes of different departments. Content Coordination & Management Coordinate content creation with SMEs: Work with subject matter experts to gather accurate information and turn it into engaging training materials. Maintain and organize learning libraries: Ensure all training materials are up-to-date and accessible via the LMS or knowledge portals. Technical Integration & Collaboration Align learning with system functionality: Translate system changes (e.g., software upgrades, new tools) into relevant training updates for users. Collaborate with IT/system administrators: Understand changes in platforms (like ERP, CRM, HRIS) to proactively develop or adjust training resources. End User Support & Enablement Facilitate or coordinate training sessions: Conduct or support live sessions, webinars, onboarding workshops, or department-specific walkthroughs. Develop “how-to” resources: Quick guides, tip sheets, and scenario-based learning assets to help users with daily tasks.

Requirements

Bachelor’s degree in Communications, Instructional Design, Learning & Development or related field, or an equivalent combination of education and experience.
3-5 years of experience in training delivery, instructional design, or end-user support.
Workday training and technical expertise.
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.
Perform manual dexterity activities & / or grasping / handling.
Use a computer / other technology.
Sit with the ability to vary / adjust physical position or activity.
Maintain a safe working environment & use available personal protective equipment (PPE).
Comply with applicable Code of Conduct, policies, procedures & guidelines.
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Lift a maximum of 30 pounds unassisted.
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.
Lift a maximum of 30 pounds unassisted.
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.
Encounter a clinical / patient facing / hands on interactive work environment.
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.
Work outdoors with variable external environmental conditions.

Nice To Haves

Process Mapping & Modeling: Microsoft Visio
Data & Analytics: Excel, Tableau
Microsoft Teams, SharePoint, Confluence
LMS platforms, instructional design tools (Articulate 360, Adobe Captivate, iSpring Suite)
Multimedia tools (e.g., PowerPoint, SundaySky, video editing software).
Project Management: Jira, Smartsheet, Trello

Responsibilities

Delivers and supports training programs to ensure end users effectively understand and apply processes and tools.
Collaborates with stakeholders to develop training materials and improve user adoption.
Applies knowledge of business processes and systems to support learning needs and enhance overall effectiveness.
Researches, collects & analyzes information.
Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Design and produce learning solutions: Create high-quality learning experiences (e.g., eLearning modules, videos, virtual instructor-led training, slide decks).
Customize department-specific training: Tailor materials to the workflows, roles, and processes of different departments.
Coordinate content creation with SMEs: Work with subject matter experts to gather accurate information and turn it into engaging training materials.
Maintain and organize learning libraries: Ensure all training materials are up-to-date and accessible via the LMS or knowledge portals.
Align learning with system functionality: Translate system changes (e.g., software upgrades, new tools) into relevant training updates for users.
Collaborate with IT/system administrators: Understand changes in platforms (like ERP, CRM, HRIS) to proactively develop or adjust training resources.
Facilitate or coordinate training sessions: Conduct or support live sessions, webinars, onboarding workshops, or department-specific walkthroughs.
Develop “how-to” resources: Quick guides, tip sheets, and scenario-based learning assets to help users with daily tasks.