Trainer EMEA

360Learning

21h•Remote

About The Position

The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Their mission is to empower clients to build Collaborative Learning organizations by mastering the platform and methodology. This role focuses on pedagogical and platform expertise to ensure clients not only use the software but master it for long-term engagement. By owning the 'One-to-Many' offer (Engagement Academy & Stadium webinars), the Trainer ensures clients have the knowledge and confidence for project success from day one. The role involves developing a scalable learning ecosystem to ensure clients have the best start by mastering the Collaborative Learning methodology. Collaboration with Customer Success and Product teams is key to ensure the training offer addresses client friction points and needs.

Requirements

3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
Recognized for your listening and teaching skills
Express your ideas in a clear and concise manner, both in writing and orally
Proactive and prefer working in a strong results-oriented culture
Excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French

Nice To Haves

A past experience in the learning industry is a plus

Responsibilities

Master our Platform's core user experience and the Collaborative Learning methodology
Become a platform expert (from a user & admin perspective) and get certified on our methodology
Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine
Connect with colleagues worldwide through virtual coffee chats and team-building activities
Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement
Identify and execute your updates on the Engagement Academy to align with the latest product releases
Define your quarterly priorities in relation to the Support & Services roadmap with your coach
Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement
Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content)
Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform
Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog
Build new processes and update Confluence with the information needed for the team's daily work
Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories
Take full ownership of a recurring team pillar (e.g., being the internal referral for complex solution training)
Develop advanced toolkits and training paths based on the most successful client use cases