Trainer CS & Claims I - Internal Applicants Only
About The Position
The Trainer CS & Claims I provides technical training and guidance to new and current employees. Training may cover claims processing, customer service, systems navigation, or special projects. The role develops and updates training materials, facilitates virtual classes, documents learner performance, and maintains professionalism in and out of the classroom. The trainer may also assist other Moda teams as assigned and available. This is a full-time work-from-home role. The position collaborates with the Claims & CS Training Department, other Moda departments, leadership, and stakeholders, and communicates with members, providers, vendors, and other insurance carriers about Moda policies and member benefits. Work involves prolonged seated or standing periods, close monitor and keyboard work, and frequent interaction by phone and in person. More than 40 hours per week, including evenings and occasional weekends, may be required to meet business needs.
Requirements
- Bachelor’s degree in Education, Healthcare, or another relevant field; one year of directly related experience may be substituted.
- Demonstrated success in a relevant role such as claims processor, customer service representative, or corporate trainer, or equivalent education combined with indirect experience.
- Demonstrated knowledge of adult learning theories and methodologies.
- Ability to manage a learning environment supportive of people with diverse skill levels, abilities, and experience, primarily in virtual or web-based settings.
- Excellent reading, oral, and written communication skills, with the ability to interact courteously, professionally, and patiently with internal and external contacts.
- Strong interpersonal and diplomacy skills, including conflict resolution, group dynamics, and team building.
- Ability to analyze new information quickly and determine an effective and appropriate course of action.
- Excellent presentation skills in a variety of settings.
- Knowledge of Microsoft Word, Excel, PowerPoint, and OneNote.
- Ability to maintain confidentiality and project a professional business presence and appearance.
- Ability to work under pressure in a complex, rapidly changing environment.
- Ability to learn and follow Moda administrative policies.
- Maintain attendance and timeliness in compliance with company standards.
Nice To Haves
- Experience using Facets and other Moda software.
Responsibilities
- Perform ongoing training needs assessments to support changing business needs.
- Develop and update training materials for employees at all levels.
- Stay current on relevant product policies and procedures and work with leadership to update them as needed.
- Accommodate varied learning needs and demonstrate respect for participants.
- Conduct training evaluations and consider constructive feedback from stakeholders.
- Monitor and evaluate learner performance through observation and auditing of work.
- Advise department leadership of learner performance issues and collaborate on appropriate responses.
- Participate in or manage projects as assigned.
- Maintain responsibility for quality and continuous improvement within the job scope.
- Support the company’s mission and culture of caring for others and striving to improve.
- Foster cooperation among peers, learning participants, and leadership.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, pharmacy, life, and disability coverage.
- 401(k) matching.
- Flexible spending account (FSA).
- Employee Assistance Program.
- Paid time off (PTO).
- Company-paid holidays.
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What This Job Offers
Job Type
Full-time
