Trainer, Corporate-FL

Freedom Mortgage•Boca Raton, FL

1d•Hybrid

About The Position

The Trainer, Corporate will support the Corporate Learning & Development Associate Director in the development, organization and facilitation of training materials and courses to ensure company training requirements are met for employees at all levels. This role involves facilitating various training sessions, including NMLS S.A.F.E. exam preparation, new hire orientation, and training on proprietary systems and processes. The trainer will also be responsible for evaluating training content, delivering content as designed, and providing assistance and support to learners. A key aspect of this role is leveraging generative AI tools to enhance training effectiveness and efficiency, and supporting enterprise adoption through engaging learning experiences. The trainer will track and report on attendance and performance, escalate issues promptly, and embody the company's Core Values and Customer Service Standards in all training delivery. This position is an individual contributor role.

Requirements

Knowledge of residential mortgage banking laws, originations, and operations processes.
Meticulous attention to detail.
Technological proficiency should include Zoom, Microsoft Office products including Outlook, PowerPoint, Word, Excel, Co-pilot and Teams, ChatGPT and SharePoint. Ability to learn and use internal systems as needed.
Strong analytical and problem-solving abilities.
Flexibility to adapt to changing business needs and technologies.
Strong verbal and written communication skills.
Strong time management skills with the ability to work independently, prioritize tasks effectively, and self-motivate in a dynamic environment.
Ability to work collaboratively with training team and business partners.
Must provide a positive and professional example to trainees
Lead engaging training sessions through in-person Instructor-Led Training (ILT) and Virtual Instructor-Led Training (vILT), driving learner participation and knowledge retention in one-on-one and group settings.
Interpersonal skills to collaborate and work effectively in a team environment and maintain a professional and positive manner.
Knowledge of adult learning principles.
Must be within commutable distance to a Freedom Mortgage call center office location and must be willing to work in the office regularly to meet business dictated needs.

Nice To Haves

Project management skills are preferred.
A Bachelor’s degree in business, education, human resources, or related field.
One (1) + year proven work experience in corporate training is preferred.
Two (2) + years’ experience in residential mortgage lending and/or industry related experience.
Experience with Learning management systems and e-learning authoring tools preferred.
Willingness and ability to travel locally and out-of-state (up to 25% as needed), including overnight stays when needed.

Responsibilities

Facilitate NMLS S.A.F.E. exam preparation, lead new hire orientation, and deliver training on proprietary Human Resources and Lending Operations systems, processes, and roles.
Provide systems and operations training, along with additional topics as needed.
Prepare for and present webinar and on-site training, record instructional tutorials & presentations.
Evaluate training content for relevance and effectiveness and provide recommendations to enhance materials and improve learning outcomes.
Deliver training content as designed and prescribed (including timing, methods, and facilitator guidance) in partnership with stakeholders, subject matter experts, and instructional design resources.
Deliver training in office/onsite and/or virtually via Zoom, depending on the course.
Provide assistance and support for training content by explaining complex mortgage topics, monitoring learner comprehension, and adapting facilitation and coaching to address participant needs and support successful performance.
Leverage generative AI tools (e.g., ChatGPT, Microsoft Copilot) to enhance training effectiveness and efficiency, and support enterprise adoption through engaging learning experiences such as webinars and virtual sessions.
Track and report attendance, assessment results, and participant performance using established tools and processes.
Escalate and report in-class challenges and concerns (e.g., attendance, behavioral concerns, technology/platform issues, mechanical breakdowns, or venue concerns) to proper leadership promptly.
Demonstrate understanding of Freedom Mortgage’s Core Values and Customer Service Standards and infuse them into training delivery to promote a welcoming, engaging, and supportive learning environment.
Perform additional duties as directed by Corporate Training Leaders.
Comply with all company policies and procedures.
Maintain regular and punctual attendance.
Performs other related duties as assigned.