Trainer Contact Center

Ascension•Remote,

8h•$54,307 - $75,701•Remote

About The Position

Facilitate training and provide hands on support,, including New Hire Training, advanced skill development, and ongoing upskilling programs. Conduct training on Market Knowledge Bases (KBs) and all specialty modules to ensure Care Navigators have the required knowledge. Handle phone calls (up to 40% time) to maintain current knowledge of system changes, workflows, and best practices. Provide performance reports and insights on new hires and training challenges to Market Managers and Supervisors.

Requirements

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.
One or more years working in a training or teaching environment
Strong facilitation skills with the ability to engage and motivate learners

Nice To Haves

2 years of leadership or management experience preferred.

Responsibilities

Facilitate training and provide hands on support, including New Hire Training, advanced skill development, and ongoing upskilling programs.
Conduct training on Market Knowledge Bases (KBs) and all specialty modules to ensure Care Navigators have the required knowledge.
Handle phone calls (up to 40% time) to maintain current knowledge of system changes, workflows, and best practices.
Provide performance reports and insights on new hires and training challenges to Market Managers and Supervisors.