Trainer, Central Scheduling
About The Position
Accountable for development, distribution, oversight and delivery of training materials for enterprise central scheduling. Training scope includes newly onboarded Enterprise Central Schedulers, leaders and supervisors as well as continuing education needs of the Enterprise Central Scheduling department. Ensure that new and exisiting staff have documentation of workflows, understanding of system workflows including registration, insurance verification, scheduling, telephony software and customer service. Assist with optimization of workflows in partnership with management team; prepare Central Scheduling departments for system upgrades, software implementations and routine training requirements.
Requirements
- Microsoft Office (Advanced)
- Learning Management System (LMS)
- Bachelors degree in healthcare management, Instructional Design, Education, required.
- Prior training in Revenue Cycle and organizational development, preferably in a hospital.
- Knowledge of insurance and managed care product protocols
Nice To Haves
- Rapid eLearning development and supporting software (e.g. Articulate, Captivate, etc.) desirable.
- Graphic design and supporting software desirable (e.g. InDesign, Photoshop or Illustrator) desirable
Responsibilities
- Development, distribution, oversight and delivery of training materials for enterprise central scheduling.
- Training scope includes newly onboarded Enterprise Central Schedulers, leaders and supervisors as well as continuing education needs of the Enterprise Central Scheduling department.
- Ensure that new and existing staff have documentation of workflows, understanding of system workflows including registration, insurance verification, scheduling, telephony software and customer service.
- Assist with optimization of workflows in partnership with management team.
- Prepare Central Scheduling departments for system upgrades, software implementations and routine training requirements.
Benefits
- Medical (including prescription)
- Supplemental insurance
- Dental
- Vision
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits
- Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
