Train Manager (Year round, Full-Time)

Armstrong Collective•Denver, CO

5d•$68,000 - $78,000•Hybrid

About The Position

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, unforgettable rail experiences in Western Canada and the American Southwest. Since 1990, we have grown to become the largest privately-owned luxury rail company in the world, having welcomed over 2.4 million guests onboard. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to support the growth of our team members and our company. The Train Manager reports to the Senior Onboard Manager. The Train Manager is responsible for the strategic management of seamless onboard operations. The position oversees the execution of standard operating procedures, safety and service standards, guest programs, performance management and training. This position is deemed Safety Alert. All onboard team members must adhere to and comply with onboard safety standards. This also includes reporting any violations or hazards to onboard management and providing support in the event of an emergency. This position requires periodic access to an active railway area where impaired performance could result in significant incidents affecting the health and safety of team members, guests, team members, the public, property, or the environment.

Requirements

Undergraduate degree in hospitality/tourism management is preferred, or post-secondary with a combination of technical certification and experience
Food Handling certification is required
Fluency in English language
Valid form of ID for domestic travel requirements (passport, driving license, etc.)
5+ years of people leadership experience including at least 3 years leading medium-sized teams (20+ team members)
5+ years’ experience working in the hospitality/tourism industry in a guest facing environment
Previous experience in a luxury restaurant or hotel operation
Approaches decision making strategically with the ability to build relationships at all levels of the organization
Highly organized with advanced verbal and written communication skills, attention to detail and proficiency in using Microsoft Office suite, Customer Relationship Management tools, and web-based platforms
Experienced in understanding, communicating and establishing initiative to drive guest experience scores
Exceptional physical endurance and emotional resiliency with the ability to work long days in a fast-paced, dynamic work environment
Demonstrates a polished leadership style, disciplined work ethic and strong emotional intelligence
Must be over 21 years old
Must be able to lift and carry up to 40 pounds
Able to travel away from home base for up to 6 days at a time
Must be legally allowed to work in the United States

Nice To Haves

First Aid & CPR/AED certification is an asset
Fluency in additional languages is an asset
Valid Driver’s License; is an asset
Experience working in a safety alert and railroad environment is an asset
Experienced in creating and implementing business plans for multiple teams

Responsibilities

Makes immediate decisions in a high-pressure environment, impacting crew, guests and internal/external stakeholders.
Facilitates the execution of services through Guest Service Managers, encouraging teamwork and lateral service.
Supports onboard leadership in effective problem resolution and tracking of guest issues and concerns.
Drives the growth and development of all team members through recruitment, training, coaching, performance management, and recognition.
Fosters a collaborative culture of service excellence.
Identifies opportunities for innovation and actively leads change-management.
Provides a safe and respectful workplace by building strong relationships with front-line team members, managers and internal/external partners and stakeholders.
Encourages a One Team approach and champions corporate initiatives.
Participates in strategic company projects and assists in the execution of the annual Guest Experience Operating Plan.
Understands rail operations, logistics and train movements, to anticipate potential impact on guest services, crew and operations.
Executes administrative requirements of the role, including but not limited to payroll, crew assignments, crew accommodation, inventory management and ordering, in line with budget.
Effectively delivers and disseminates information relevant to guest experience and operations through appropriate communication channels.
Partners with relevant business units to ensure guest comfort through rail car cleanliness and performance of mechanical equipment.
Closely monitor and manage food waste and usage on the train and work with the Onboard Management team on required adjustments for SOP’s or Catering Partner order process.
Responsible for the safety, security and First Aid of all crew and guests onboard.
When required, work with various departments within the organization to coordinate an emergency response.
Ensure compliance with all food safety and HACCP regulations.
Ensure adherence to the Onboard Safety Management System (SMS) Program.
Maintain accurate records of all near miss and incident occurrences.

Benefits

Medical, Dental, Vision care, and Life Insurance
Canyon Spirit is covered under the Railroad Retirement Act. The U.S. Railroad Retirement Board (RRB) administers the benefits programs covered under the Railroad Retirement Act, including retirement, survivor, unemployment, sickness, and disability benefits. For more information regarding the benefits of the RRB, visit the Railroad Retirement Board website at rrb.gov.
Short Term Disability, Long Term Disability, and Accidental Death & Dismemberment insurance
Business travel accident insurance and business travel emergency medical insurance
Vacation time, sick time, and company holiday pay
401(k) plan (employee contributions only)
Friends and family rail tickets and packages discount
Two annual complimentary rail pass (beginning your 2nd season)
Seasonal wage increases
Growth opportunities
Fun and inclusive team environment