Rental/Retail Assistant Manager – Year Round – Full Time

Alterra•Steamboat Springs, CO

1d•$23 - $25•Onsite

About The Position

The Steamboat Sports shops at Steamboat are looking for an Assistant Manager at our Sheraton location with at least one year of guest service and rental/retail experience required. We are looking for prompt, accurate and professional folks who are self-motivated and positive at all times. If you like to be challenged and like to continual learn new things than this is the role for you. An attached pdf or word document of your resume is required. Cover letter recommended.

Requirements

1-year experience in a related rental & retail shop required
1-year guest service experience required
Cash handling experience required
Must feel comfortable using information systems including sales programs and Microsoft Office.
Exceptional people and language skills
Prompt, accurate and professional judgment in a fast-paced environment.
Mathematical skills - Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percent.
Must maintain a professional and well-respected rental-retail operation.
Must possess guest service skills to ensure that quality and consistent customer service standards are met.
Must be extremely detail oriented and self-motivated
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corp Service Excellence standards
Problem solves in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers
Be a consistent role model for company’s Service Excellence standards
High school diploma and GED equivalent
Must be a minimum 18 years of age

Nice To Haves

2+ years preferred experience in a related rental & retail shop
Supervisory experience preferred.

Responsibilities

Act as Manager on Duty in the absence of the Shop Manager
Work schedule front line shifts, ringing up retail sales, keep store(s) stocked with products, merchandising, maintain the highest level of product knowledge
Identify and supervise staff on equipment or facility maintenance projects
Staff management including scheduling, training, teambuilding, coaching, and disciplinary action
Must work under stressful situations while maintaining good customer relations
Communicate directly and appropriately with guests regarding any issues and concerns that arise
Maintaining proper inventory levels for expected guest volume in conjunction with all other shops.
Under direction of the Store Manager, administer budget and financial decisions concerning labor and expenses to meet operating budgets.
Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
Other duties as assigned

Benefits

Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
Discounted skiing and riding for friends and family of eligible employees
Vacation and Sick Time policies for eligible employees
Generous discounts on outdoor gear, apparel, rental cars, etc.
Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
401(k) plan with generous company match
Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
Paid parental leave of up to 6 weeks for eligible employees
Free regional bus pass