Train Manager (Weekends Only)

Merseyrail•Town of Salina, NY

11d•£17,835•Onsite

About The Position

At Merseyrail, we take pride in delivering safe, reliable, and friendly services to the communities we serve. As a Train Manager, you’ll play a key role in creating a positive experience for our passengers, acting as the public face of Merseyrail onboard our trains. You’ll be the friendly and authoritative presence onboard, helping passengers, resolving issues, and keeping everything running smoothly. With strong teamwork, a proactive attitude, and a genuine focus on customer experience, you’ll help shape the quality of travel our passengers expect and deserve.

Requirements

Commitment to work the hours stated.
Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
Self-disciplined, with the ability to work independently using your own initiative.
Able to work to and enforce strict industry standard rules and regulations.
Punctual with excellent time management skills, ensuring your train departs as scheduled.
Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
Good problem-solving skills.
Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
Commit to working early (05:00 hrs Start), late (18:00 hrs Start) – without relying on public transport.

Responsibilities

Being the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train’s.
Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed.
Communicate with individuals and small groups providing information on routes, schedules and connections.
Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.
Ensure our passengers board and alight the train safely.
Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner.
Ensure the train environment is comfortable by reporting any defects identified on board.
Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.

Benefits

Final salary pension scheme
Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern Rail
Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service
Family rail travel – your partner and dependents can also benefit from rail travel passes
Health Shield membership – access discounted health and holistic care services
Access to GP Anytime – speak face-to-face with a qualified GP, whenever you need to
Hapi benefits portal – enjoy savings on shopping, lifestyle and holidays
Wedding celebrations – take an extra day off if you get married on a working day
Employee achievement and long service awards
Involvement in major city events – play a key role in keeping our city moving during major events, working together as one team