Trail Center Coordinator

U S National Whitewater Center•Charlotte, NC

10d•Onsite

About The Position

The Trail Center Coordinator at Whitewater is responsible for staff coordination, training, daily operations, and mechanical duties in the Trail Center. Additionally, the Coordinator ensures the team maintains high safety standards, meets guest capacity goals, and provides excellent guest service. The Trail Center Coordinator is an on-site, full-time, benefits eligible position that reports to the Land Operations Manager.

Requirements

1+ years of management experience.
2+ years of bike shop experience in a mechanical role.
Strong leadership and public speaking skills.
Ability to work outdoor for sustained periods of time under varying weather conditions.
Ability to effectively supervise a team.
Self-motivated, adaptable, and focused on the guest experience.
Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Nice To Haves

A degree in Commercial Recreation, Outdoor Education, or related field.

Responsibilities

Manage all aspects and oversee the daily operations of the Trail Center bike rental program.
Maintain the bike fleet by performing advanced mechanical tasks, repairs, diagnostics, tool and parts supply, etc.
Facilitate bike sales by assembling new bikes and repairing and refurbishing retired fleet bikes to be sold.
Manage a staff of seasonal Bike Technicians through direct supervision, team meetings, and leadership.
Conduct staff development trainings and provide skill instruction.
Contribute to both staff development and disciplinary action with input from management.
Effectively communicate with guests regarding activity concepts, safety, and company policies.
Maintain up-to-date skill set and abilities in other areas of Land Sports deemed by management, and provide support as necessary.
Other duties as assigned.