Traffic Permit Supervisor (Permit Technician Supervisor)

City of Seattle•Seattle, WA

4d•$44 - $51•Hybrid

About The Position

Join us in shaping Seattle’s streets! At the Seattle Department of Transportation (SDOT), we don’t just move people—we connect communities, build safer streets, and create a more sustainable city. With a bold vision for the future, we’re tackling big challenges: making travel safer, cutting carbon emissions, and ensuring reliable, affordable transportation for everyone—no matter who they are or where they live. Seattle is growing fast, and we’re growing with it. Thanks to a historic voter-approved $1.55 billion investment in transportation in 2024, we’re building sidewalks, fixing bridges, and improving transit connections to keep our city moving. We’re a team of problem solvers, planners, engineers, communicators, and field crews—bringing purpose-driven work to life. Now, we need passionate, innovative talent like you. Let’s build a Seattle that works for everyone—together! Position Overview: The Traffic Permit Supervisor (under the City's classification title of Permit Technician Supervisor) leads the SDOT Traffic Permitting section including managing, supervising, and coordinating the activities and operations of six (6) permit technician staff members in the Transportation Operations Division (TOD). The position is responsible for budget development, permit revenues and costs for over 30 permit types, issuance of over 30,000 permits, and revenues exceeding $7 million. The position works directly with management staff to develop fee revisions as part of the annual city budget process, including in-depth financial analysis. The position will report to the Transportation Operations Manager.

Requirements

Three (3) years of responsible technical experience in code enforcement or related operations.
One (1) year of experience in a supervisory capacity.
A combination of education, and/or training, and/or experience which provide an equivalent background to perform the work of the class.
Manage multiple tasks, meet deadlines, and maintain positive working relations in a fast paced environment.
Effective oral and written communication skills
Advanced Microsoft office suite and Sharepoint.
Effectively work in a multi-cultural workplace with a diverse customer base.

Responsibilities

Manage, oversee, monitor, and assign work activities such as prioritizing daily work tasks, working around staff schedules, approving time sheets, and managing performance and other related code interpretation including traffic and vehicle permitting.
Provide solutions to problems and issues such as managing staff conflicts, helping various customers including difficult and angry types, resolving billing disputes, evaluating permit requests for locations that require extensive review for safety which also may have multiple uses and finding a resolution or compromise that will allow the best use of space.
Duties related to Commercial Vehicle Load Zone (CVLZ) permitting.
Primary contact and coordinator with several departmental accounting departments to ensure interdepartmental funds transfers are processed correctly.
Review and approve refund requests.
Primary contact with IT to conduct all testing for software updates.
Primary contact and coordinator with Seattle IT and joint Accela Strategy team.
Primary contact with SDOT management concerning historical Restricted Parking zone (RPZ) data.
Responsible for any data queries or requested reporting concerning permits issued and revenue collected on an annual basis.
Assist with annual budget development, annual review of permit fees, proposed adjustments to fees via Mayor/Council budget process.
Approve purchase and payment for permit inventory and payments to all vendors associated with permit production and distribution.
Provide technical support and assistance to both staff and permit applicants.
Set priorities and develop operating procedures for subordinate staff.
Monitor the work of subordinate staff to ensure consistent application and interpretation of applicable guidelines including municipal code and ordinances, policy and procedures.
Coordination with and being the primary contact for project managers, construction managers, and property/business owners to facilitate significant construction efforts as they relate to parking.
Supporting SDOT goals in promoting diversity and social justice.