Traffic Operations Specialist

ViaPlus by VINCI Highways•Anaheim, CA

7d•Onsite

About The Position

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.

Requirements

Strong Data entry skills
Must be able to organize and write correspondence and memos in a logical/methodical manner
Must have strong language and writing skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our clients
Ability to read and comprehend normal instructions, correspondence and memos
Must have clear written and verbal communication skills
Ability to effectively present information in one-on-one situations to customers, clients and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent computer skills are required. Knowledge of Microsoft Office program, working knowledge of the Windows computer operating system and experience with other PC-based applications
Ability to accurately prepare reports and log roadway incidents or other events
Accurately relay details in a clear and concise manner, whether on the telephone or the radio in what can be a stressful environment
Demonstrate the ability to cooperate and communicate with coworkers and supervisors
Demonstrate the ability to work independently, follow established company procedures and exercise good judgment

Nice To Haves

At least one (1) year of customer service experience preferred

Responsibilities

Perform a system check per different workstations to verify all video surveillance system cameras are working, as well as toll collection systems
Constantly check the video monitors to verify and locate vehicle accidents, mechanical breakdowns or dangerous debris in the lanes which could disrupt traffic flow and/or endanger commuters
Monitor the safety and security of CAS and CHP officers as they provide roadside assistance or other required duties
Perform dispatch duties and maintain a 24-hour log which chronicles all calls handled by CAS, including start and end times and the type of service provided
Hourly checks of different workstations to confirm all VSS cameras and toll collections systems are working and to report failing or failed systems to ETTM and coordinate with them for their repair
Record traffic accidents/major incidents as requested, onto DVDs
Prepare monthly reports related to events occurring in the 91 Express Lanes and CAS response times
Performing other required functions associated with the above-listed duties, as well as performing the minimum required number of Initial Image Reviews

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