Traffic Monitoring Specialist

AECOM•Detroit, MI

22h•Onsite

About The Position

AECOM is seeking a Traffic Monitoring Specialist / Dispatcher / Call Center to be based in Detroit, MI. This is for an afternoon shift (1pm - 9pm) with weekends and some holiday hours required. The position is based out of a client location near downtown Detroit, MI. The role involves updating and responding to scheduled and unscheduled traffic events and congestion using devices such as closed-circuit camera TV systems/cameras and detectors. The specialist will act as an emergency dispatcher within a call center environment, dispatching responders via a two-way radio system to assist motorists, respond to events, and handle other activities requiring timely and efficient responses. The role also includes performing data entry functions and the ability to fluently work in multiple PC applications simultaneously. Exceptional organizational and communication skills (written and verbal) are essential for prioritizing tasks and relaying information effectively. The position involves performing critical thinking functions, assessments, and making decisions based on circumstances within a 24/7/365 environment. The work is performed under direct supervision, involving moderately complex technical tasks using instructions, examples, and computer system results.

Requirements

High School + no experience
Background and drug/alcohol screening required
Willing to work 24/7/365 operation - must be willing to work outside of standard business hours

Nice To Haves

2 or more years of experience of surveillance and or CCTV monitoring
Strong attention to detail
Customer/Client relationship experience
Ability to multi-task

Responsibilities

Updating and responding to scheduled and unscheduled traffic events and congestion with devices such as closed-circuit camera TV systems/ cameras, detectors, etc.
Act like an emergency dispatcher within a call center environment dispatching responders via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
Perform data entry functions.
Ability to fluently work in multiple PC applications simultaneously.
Possess exceptional organizational skills to effectively prioritize multiple tasks in real time and in potentially serious situations.
Possess exceptional communications skills both in written & verbal forms to effectively receive, document & relay information from numerous sources.
Works under direct supervision performing moderately complex technical work utilizing instructions, examples, and results from computer systems.
Perform critical thinking functions and assessments and make decisions based upon circumstances.