Traffic Dispatcher TMC (Systems Operator II)

GFT • Albany, NY

16h • Onsite

About The Position

GFT is seeking a FULL TIME Traffic Dispatcher (Systems Operator II) for the Regional Traffic Management (TMC) Center in the New York State Department of Transportation (NYSDOT) Main office located in Albany, NY. This position requires onsite regular attendance at the Albany, NY office. Traffic Dispatchers are eligible for pay increases upon successful completion of each training level. GFT is known for high-quality work, but it's our culture of excellence and strong leadership that drive our reputation for delivering award-winning, community-shaping, and innovative solutions. As a Traffic Dispatcher, you will play a key role in ensuring roadway safety and mobility by monitoring traffic conditions, responding to incidents, and dispatching NYSDOT help trucks for routine and emergency situations. This role involves call-taking, real-time data entry, and the use of Microsoft applications and web-based systems to maintain accurate records, deploy messaging via VMS boards, and provide timely travel information to the public.

Requirements

• Associates Degree or higher, Or two years of full-time employment in operations dispatching with at least experience in transportation, fire, police, EMS, 911, or military.
• Must have an aptitude for providing exceptional customer service, interpersonal relationships, and ability to work well within a diverse group.
• Capacity to clearly communicate written and verbal information in English.
• Ability to take calls, dispatch (via radio or telephone) and communicate in a clear, calm, and detailed manner.
• Ability to coordinate real-time activities and priorities with minimal supervision.
• Possess strong knowledge of Region 3 roadways.
• Capable of multi-tasking and working in a fast-paced environment.
• Ability to use computers in “Windows Office Suite” and other web applications and completing clear and detailed written reports using effortless keyboarding skills.
• Adherence to company code of conduct and policies & procedures.
• Willing to work all shifts including weekends, overnights and holidays and be on-call if necessary (shifts include 8, 10, and 12-hour periods - depending on current needs).
• Must possess reliable transportation, a valid driver’s license, and a strong work ethic.
• Must complete the probationary training period.

Responsibilities

• Call-taking and data entry into various computer logs and record keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.).
• Monitoring traffic cameras installed along the road network for declaring and responding to traffic incidents in a timely manner.
• Deploying messaging and monitoring VMS (Virtual Message System) boards.
• Dispatching NYSDOT help truck crews for routine and emergency traffic situations.
• Monitoring & reporting over-height vehicle detection alerts, construction work zones and roadway closures.
• Dispatching & reporting traffic signals malfunctions and highway maintenance calls.
• Monitoring & entering information into web-based traffic information systems and mapping sites for travel convenience and alerts.
• Pro-actively monitoring "hotspots", work zones, motor vehicle accidents, weather conditions, and special events.
• Performing record keeping tasks, computer entries, complete daily reports and quality control/assurance checks.
• Other duties as necessary.

Benefits

• Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance.
• Tax-deferred 401(k) savings plan.
• Competitive paid-time-off (PTO) accrual.
• Tuition reimbursement for continued education.
• Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations
• Incentive compensation for eligible positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree