Dispatcher II

THE KENAN ADVANTAGE GROUP•Jacksonville, IL

8d•Onsite

About The Position

This position is responsible for executing a daily plan for movement of all freight within an assigned area. The role involves assessing customer needs and delivery timing, managing daily delivery schedules for drivers, and planning deliveries to inventory-managed retail gas outlets. The dispatcher will also receive orders from suppliers, gas station dealers, and renewable fuels distributors, and provide frontline customer service for existing accounts. Key duties include answering incoming phone calls promptly and courteously, monitoring email for orders, inventory updates, and team communication, and checking web portals for station inventories. Additionally, the role requires soliciting freight from customers, creating loads in the dispatch system, dividing dispatch responsibilities with other team members, and entering incidents into the KITS system.

Requirements

High school diploma or equivalent
2 years of dispatching experience
Excellent conflict resolution and skills
Effective oral, written and interpersonal communication skills

Responsibilities

Execute a daily plan for movement of all freight within an assigned area.
Assess customer needs and timing of deliveries.
Manage daily delivery schedule for drivers.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service for existing accounts.
Answer all incoming phone calls promptly and courteously.
Monitor e-mail for incoming orders, inventory updates, and communication between team members.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in dispatch system.
Divide dispatch responsibilities with other team members.
Enter incidents into KITS (incident reporting system).