Traffic Controller

CADEX•Ankeny, IA

1d•Remote

About The Position

The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff. This position operates either in an office setting or a remote work environment and may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment.

Requirements

Fluency in English language
High School Diploma/GED
Proficiency in MS Office
Time management
Attention to detail
Ability to click through systems for several hours
Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed
RAM: 16 GB System Memory
Storage: 512 GB SSD
Sound: USB Headset
Monitor: 1920 x 1080 Resolution ( Dual Monitor )
OS: Windows 11 PRO
Internet: International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms

Nice To Haves

Any other language is a plus

Responsibilities

Build, update, maintain, and assist with dialer operations
Evaluate reporting tools and delivery
Monitor agents in a dialer setting
Adjust dialer and agent settings
Analyze the effectiveness and functionality of reports
Continuously seek opportunities for process improvement and propose ideas
Foster effective communication and collaboration between countries and cultures within all regions
Assist in project work as required
Act as backup to other members of the Operations Strategy Department
Maintain a high level of professionalism and confidentiality with all information entrusted with
This position will perform other duties as requested.