Traffic Control Center Operator

Prime AE Group Inc • Pompano Beach, FL

6d • $0 - $20 • Onsite

About The Position

We are currently seeking a Traffic Control Center Operator to support Florida's Turnpike Enterprise in Pompano Beach, Florida. This role is ideal for someone looking to start or grow a career in customer service, call center operations, dispatch, or real-time transportation operations. Whether you have experience in a call center, retail, hospitality, public safety, or another fast-paced environment, this position offers the opportunity to learn valuable skills while supporting the safety and mobility of Florida's roadway system. As a Traffic Control Center Operator, you will work in a team-oriented, 24/7 operations center where you'll monitor traffic conditions, communicate with emergency responders and field personnel, and provide timely information to help keep travelers safe. This position offers comprehensive training, career growth opportunities, and the chance to make a meaningful impact every day. As a Traffic Control Center Operator, you will monitor traffic conditions, respond to incoming calls and information requests, and support roadway operations throughout Florida's Turnpike system. Using cameras, communication systems, and specialized software, you'll help identify incidents, coordinate with first responders and field personnel, and provide real-time updates to motorists. In this role, you'll develop skills in customer service, communication, incident management, and multi-tasking while working in a fast-paced team environment. No prior traffic operations experience is required—we provide the training and support needed to help you succeed.

Requirements

• High School Diploma or GED required.
• Familiarity with two-way radio systems or communication equipment.
• Ability to gather information from multiple sources and prioritize tasks effectively.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and learning new software systems.
• Strong attention to detail and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work rotating shifts, nights, weekends, and holidays in a 24/7 operation.
• Experience working in a fast-paced environment requiring excellent customer service and communication skills.

Nice To Haves

• Previous experience in customer service, call center operations, dispatch, retail, hospitality, public safety, or another fast-paced environment preferred.

Responsibilities

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

Benefits

• Career Growth: Flexible career paths across disciplines, from technical expertise to project and people leadership.
• People-First Culture: We value trust, integrity, and collaboration, and we mean it.
• Meaningful Work: Projects that strengthen communities, infrastructure, and public spaces.
• Growth with Purpose: Strategic expansion backed by strong leadership and investment.
• National Reach, Local Feel: Big-firm resources with the agility and relationships of local offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED