Trading Solutions Consultant (software support)

Sphere • Houston, TX

8h • Hybrid

About The Position

Sphere operates in the energy commodities trading world, aiming to bring order to fragmented and opaque data through innovative voice and AI technologies, and a patented Liquidity Lake. The Trading Solutions Consultant role is at the intersection of technology, markets, and customer success, bridging the gap between customers and Sphere's engineering and product teams. This role requires a blend of technical understanding and commercial awareness to ensure Sphere's AI and aggregation solutions deliver value to brokers, traders, and analysts in global energy markets. The consultant will work directly with leading energy firms and brokers, supporting their operations, integrations, and innovation. It's a hands-on position involving technical acumen, relationship management, and product insight, suited for a fast-paced startup environment.

Requirements

• At least a couple of years of experience in a client-facing and technically focused role post-graduation, ideally supporting software.
• A strong degree in Computer Science or a directly related subject.
• A genuine passion for technology outside of work, especially using AI.
• Curiosity and the ability to get to the surface of a problem, demonstrating a problem-solving mindset.
• Excellent spoken and written English, with the confidence to communicate with all levels of seniority.
• Excellent organization, communication, and consulting mindset.
• Willingness and ability to travel for client meetings, workshops, and in-person engagements.

Responsibilities

• Own the client relationship from a technical perspective, acting as a trusted advisor and primary point of contact for trading desks, brokers, and IT teams.
• Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring.
• Drive incident and problem resolution, taking ownership of technical issues from initial triage to post-incident review and collaborating with engineering to diagnose root causes.
• Enable and empower clients by delivering onboarding sessions, product training, and workflow guidance.
• Partner in pre-sales and delivery by joining discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort.
• Champion the voice of the customer by capturing feedback and translating real-world trading and brokerage workflows into actionable insights for Product and Engineering teams.
• Influence the roadmap and help shape the evolution of Sphere’s energy-market technology stack.

Benefits

• Professional Development
• Flexible Work Environment
• Continuous learning opportunities
• Supportive and innovative company culture
• Valuing diversity, inclusivity, and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level