Trading Solutions Consultant (software support)

Sphere • Houston, TX

2d • Hybrid

About The Position

Sphere operates in the dynamic world of energy commodities trading, where information and speed are crucial for success. The company aims to bring order to this chaos by leveraging innovative voice and AI technologies, as well as its patented Liquidity Lake, which consolidates all actionable liquidity onto one screen. Enhanced by AI insights and quantitative analytics, the platform is designed to support even the most skilled traders. As a Trading Solutions Consultant, you will sit at the intersection of technology, markets, and customer success, acting as the bridge between trading and broking customers and Sphere’s engineering and product teams. You will combine deep technical understanding with strong commercial awareness to ensure AI and aggregation solutions deliver measurable value to brokers, traders, and analysts across global energy markets. You will work directly with some of the world’s leading energy firms and brokers, supporting their day-to-day operations, integrations, and innovation initiatives. This is a hands-on role that blends technical acumen, relationship management, and product insight, ideal for someone who thrives in a fast-moving, collaborative startup environment.

Requirements

• At least a couple of years of experience in either a client-facing and technically focused role post-graduation, ideally having been working supporting software.
• A strong degree within a Computer Science degree (or directly related subject).
• Genuine passion for tech outside of work – not just in a commercial or educational setting – and especially in using AI.
• Curious approach, ability to get under the surface of a problem, and a problem-solver mindset.
• Excellent spoken and written English, confident and able to speak to all levels of seniority within our clients, both in person, and in writing.
• Excellent organization, communication, and consulting mindset: you act as an advisor to the client and internal champion for their success.
• Willingness and ability to travel for client meetings, workshops, and in-person engagements.

Responsibilities

• Own the client relationship from a technical perspective – act as the trusted advisor and primary point of contact for trading desks, brokers, and IT teams.
• Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring.
• Drive incident and problem resolution – take ownership of technical issues from initial triage to post-incident review.
• Collaborate with engineering to diagnose root causes.
• Enable and empower clients – deliver onboarding sessions, product training, and workflow guidance to help users get the most from Sphere’s technology solutions.
• Partner in pre-sales and delivery – join discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort for client solutions or large-scale roll-outs.
• Champion the voice of the customer – capture feedback and translate real-world trading and brokerage workflows into actionable insights for our Product and Engineering teams.
• Influence the roadmap and help shape the evolution of Sphere’s energy-market technology stack.

Benefits

• Innovative Impact: Work with cutting-edge technologies and collaborate with some of the largest commodity trading firms globally.
• Career Growth: Experience exponential growth and be part of an organization where contributions are visible and impactful.
• Professional Development: Gain access to continuous learning opportunities and professional development programs tailored to career growth.
• Flexible Work Environment: Enjoy a flexible working environment that promotes a healthy work-life balance.
• Company Culture: Be part of a supportive and innovative company culture that values diversity, inclusivity, and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level