Trading Post Retail Supervisor- Red Rocks Amphitheater - Red Rocks - Merchandise
About The Position
The Retail Supervisor oversees the work of retail associates in a store environment. Leads are in charge of monitoring employee activity, coordinating the shipping and receiving of merchandise, solving problems on a day-to-day level and assisting customers. Leads are in charge of supporting and training the sales associates and assigning the day’s work tasks. Leads ensure all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Leads are expected to serve as an example for the retail associates to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that that may arise. Leads will maintain a professional and enthusiastic atmosphere even in the absence of management.
Requirements
- Must be at least 21 years of age
- Strong mathematical skills required
- Excellent leadership skills; approachable and able to build positive rapport with employees
- Strong communication and customer service skills
- Service-oriented with a willingness to assist patrons
- Proficient in Microsoft Office, including Excel and Word
- Ability to lift up to 50 lbs multiple times daily
- Ability to work in a fast-paced and demanding environment
- Must be flexible and willing to work a rotating schedule, including weekends, nights, and holidays
- Must maintain a professional appearance and demeanor at all times
Nice To Haves
- Previous retail experience preferred
- Knowledge of point-of-sale systems preferred
Responsibilities
- Responsible for opening and closing the store.
- Conduct daily safety briefings.
- Fulfill online store orders and send daily sales reports.
- Ensure accurate inventory counts while conducting daily transfers to the sister store.
- Act as a concierge resource, providing guests with knowledge about the park and surrounding areas.
- Respond directly to customer complaints and ensure they are resolved efficiently and professionally.
- Train and supervise sales associates, leading by example and fostering a customer service-focused team.
- Ensure smooth operations in the absence of a manager.
- Clean and restock the store throughout the day, before opening, and after closing.
- Assist with loss prevention, report concerns, and provide solutions.
- Ensure accurate inventory counts while receiving daily merchandise.
- Assist with quarterly inventories, bi-weekly damage reports, and weekly spot counts.
- Receive deliveries for the retail store and concert merchandise.
- Create an inviting store environment by updating merchandise displays.
- Troubleshoot IT issues as they arise.
- Lead special projects as needed.
- Assist with POS transactions, employee discounts, and returns.
- Cover employee lunch breaks as necessary.
- Inform management of strong-selling products and items that need to be reordered.
- Communicate any concerns or store-related issues to management.
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off
- parental leave
- disability coverage
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
