Trades Program Coordinator
About The Position
Fittes is seeking a Trades Program Coordinator to own the full member experience for their growing Trades Program. This program connects contractors, home builders, and trades professionals directly to Fittes' products. The role involves managing the entire customer journey from the first call, qualification, onboarding, training, and fostering relationships to ensure repeat business. The coordinator will spend a significant portion of their day on the phone and interacting with accounts, building trust with trades professionals and driving program growth. This is a role with significant ownership, including managing a pipeline, setting priorities, and triaging leads. The successful candidate will be responsible for building the trades channel's reputation as it scales, treating the pipeline as a puzzle to be solved and proactively building processes for lead management.
Requirements
- 4–6 years in a customer-facing, sales-adjacent role — retail floor, pro desk, call centre, CX support, business development, or inside sales
- Or 1–2 years in a trades-adjacent role plus broader CX or sales experience
- Managed a high volume of customer interactions — calls, inquiries, follow-ups — without things falling through the cracks
- Ability to build genuine trust quickly, including with people who are skeptical of changing how they do things
- Effective communication skills
- Comfortable in a scrappy start-up environment where resourcefulness is key and learning from mistakes is expected
- Strong organizational skills and a drive to find better ways of doing things
- Pride and pleasure in producing high-quality work
- Salesforce or equivalent CRM
- Gorgias or equivalent [Zendesk, etc]
- Shopify
- Google Suite
- Virtual presentation facilitation [Google Meet, Teams, Zoom, etc]
Responsibilities
- Owning the full experience for the trades program — first contact, discovery, qualification, onboarding, tailoring recommendation and upselling
- Running proactive outbound outreach to identify and pre-qualify trades leads (contractors, home builders, HVAC and related trades)
- Growing channel revenue and meeting sales targets
- Carrying a high volume of discovery calls, training sessions, and relationship check-ins without letting quality slip
- Following up consistently with inactive members instead of letting them go quiet
- Delivering adapted product training to B2B accounts alongside Regional and National Account Managers
- Keeping the CRM pipeline clean and current — logging calls, updating status, tracking conversion
- Prioritizing leads based on data: spotting high-value prospects and anomalies, and acting on them
- Reporting on program revenue, membership growth, conversion, call volume, and retention
- Representing Fittes as the trusted partner-of-choice for trades professionals
Benefits
- HSA
- Employee Stock Option Plan
- Pay-for-performance profit-sharing bonus structure
- Super-immersive learning environment and the opportunity to develop your career
- Strict “No email/slack on phones” policy
- Strict “No email/slack outside of office hours” policy
- Fully stocked kitchen with snacks and fresh fruit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
