Trade Support Representative

Bunge • Chesterfield, MO

3d • Onsite

About The Position

This Trade Support position is within the US Liquids Customer Service team that serves as the liaison between the customer, logistics, credit, and the commercial trading group for the business unit. The customer service focused Trade Support Representative role is responsible for top-level response to customer inquiries in a timely, efficient, and proactive manner, using each customer contact as an opportunity to display Bunge’s commitment to provide excellent customer service and value-added support. They will also perform total contract management for all US and Canada trade accounts as well as any additional assigned duties by the Key Account Specialist Supervisor.

Requirements

• Bachelor’s degree in Business or related field.
• Three plus years customer service experience with a demonstrated ability to build and maintain strong customer relationships.
• Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.
• Strong attention to detail, problem solving, prioritization, time management and organizational skills.
• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment.
• Stable, adaptive, and able to handle a stressful situation with calm and reason.
• Flexible, open to change, and can experiment with new solutions to achieve results.
• Familiarity with CBOT exchange and fundamentals of futures and basis trading.
• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel.

Nice To Haves

• Experience with SAP, Tableau and Salesforce highly desirable.
• Experience in agribusiness or related industry a plus

Responsibilities

• Manage a portfolio of trade accounts ensuring accuracy and on-time delivery expectations are achieved.
• Support portfolio demands through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
• Perform total contract management, including system entry, pricing, and contract balance reporting in a timely manner.
• Complete understanding of contracting policy and procedures related to contract quantities, entry, approval process, etc.
• Investigate and resolve price discrepancies with full understanding of price structures, margin expectations, and costs within the SAP price routine.
• Complete BTB and Intercompany contract entry and pricings as requested by the Refined Oils Trade Team.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills.
• Assist Customer Service Supervisor with escalations to resolve operational and customer issues.

Benefits

• Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
• We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level