Trade Support Analyst

JPMorgan Chase & Co.•New York, NY

About The Position

As a Trading Services Analyst, you'll serve as a vital resource for the front office and client-facing stakeholders. You'll act as the liaison between the business, technology, control partners, and operations. Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems. Candidates must be able to provide and communicate solutions (in person, by phone, and by email) in a fast-paced, high-pressure environment.

Requirements

2 - 3 years of financial industry experience
In-depth knowledge of Excel, PowerPoint, and Internet technologies
Highly disciplined, a self-starter, and the ability to execute on assignments independently
A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
Attention to detail with superior written, verbal, and problem-solving skills
Excellent organizational and time management skills
Ability to communicate with all levels within the Line of Business
Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required

Nice To Haves

Bachelor’s degree strongly preferred

Responsibilities

Provide end-to-end trade flow support across all product channels globally
Monitor ongoing support needs to address changes and gaps
Drive continuous improvement efforts, while reducing risk across all touch-points in the trade path
Ensure the accurate and timely escalation and resolution of all inquiries
Address ad hoc queries from operations, technology, and the front office
Facilitate training for new application users
Work with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products