Trade Specialist

Fortive•Greenville, NC

About The Position

ServiceChannel is seeking skilled tradespeople to enhance its SC Managed program and develop its Facility Management as a Service offering. As a Trade SME on the SC Managed Facility Services team, the Trade Specialist applies expertise in one or more trades, such as HVAC/R, electrical, plumbing, or general maintenance, while adapting to varied responsibilities ranging from strategic planning to hands-on tasks. The role provides facilities support to clients in convenience store and fuel, grocery and supermarket, restaurant, and retail sectors. The Trade Specialist helps develop the SCM Solution and supports provider and client success through the SCM Trade Specialist solution. Using ServiceChannel software and established processes, the role provides trade repair expertise to managed clients, reviews proposals and work orders, and works with internal teams, clients, and providers to ensure repairs are accurately scoped, transparently priced, and completed in accordance with service expectations.

Requirements

At least 5 years of experience in HVAC/R, plumbing, electrical, general contracting or handyman services, painting, flooring, or roofing for commercial spaces such as grocery stores, restaurants, and retail outlets.
Ability to build relationships with diverse teams, clients, and providers using an approachable interpersonal style.
Excellent verbal and written communication skills.
Proven data analysis and presentation abilities for audiences at various levels, including executives.
Strong prioritization and multitasking capabilities.
Experience or readiness to create and deliver presentations alongside Facility Coordinators.
Background in customer service.
Strong attention to detail.
Innovative and resourceful mindset, especially in uncertain situations.
Proficiency with Microsoft Office Suite and SaaS platforms.

Nice To Haves

Experience with or familiarity with ServiceChannel Facility Management Services or IFM.
Trade certifications.

Responsibilities

Review proposals in areas of trade expertise for accuracy against the customer’s repair need and compliance with proposal submission SLAs.
Review labor hours, parts, and material markups to support transparent pricing.
Compare problem descriptions with providers’ diagnoses and recommended scopes of work to ensure proposed repairs address the need.
Collaborate with internal teams during RFPs to ensure questions are answered clearly and accurately.
Evaluate complex work tasks for clients with multiple locations that require service or projects.
Review work that exceeds normal repair scopes or established not-to-exceed limits and provide timely approvals.
Update and document work order information throughout the work order lifecycle.
Collaborate with internal teams during client meetings and presentations.
Learn and apply standard operating procedures and identify opportunities to improve them.
Present the value of the trade specialist team to clients during regular business reviews.
Attend client or provider meetings as needed to provide trade expertise.