Trade Specialist

Lessen•Remote, AZ or IL, AZ

6d•$65,000 - $75,000•Remote

About The Position

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges. This role will require weekend and/or evening availability. This is a remote position that must live in the United States, and solid HVAC knowledge is required.

Requirements

Customer Service Skills - Proficient
Verbal Communication Skills - Proficient
Written Communication Skills - Proficient
Teamwork Skills - Proficient
Relationship Skills - Proficient
Negotiation Skills – Proficient
Problem-Solving Skills - Advanced
Prioritization Skills - Proficient
Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
SME in a specific relevant trade
HVAC field experience preferred
Bachelor’s Degree preferred
Relevant trade qualification
3 – 4 years of experience in relevant field or internal promotion from within Lessen
Experience working in an FM, retail, buildings environment
Demonstrable experience of solving complex trade related technical issues

Responsibilities

Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
Develop and coordinate client and internal initiatives and special projects
Serve as a technical and subject matter expert resource for the department and leadership
Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
Provide support to Trade Representative as required
Foster a positive work environment and collaborate effectively with all stakeholders
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Maintain CPD and awareness of trade / industry developments
Seek opportunities for continuous process improvement