Trade Servicing Specialist IV

CoBank•Greenwood Village, CO

13d•Hybrid

About The Position

The Trade Servicing Specialist possesses an in-depth understanding of Trade Services products and services, including import, export, and standby letters of credit, GSM, Supply Chain Finance, and Direct Collections. The role performs technical transaction processing related to the examination and payment of standby and export letters of credit, including reviewing and releasing transactions for other document specialists. It provides high-level customer service, with particular emphasis on prompt document processing and protecting the bank from exposure, and facilitates international trade transactions related to Commodity Credit Corporation programs. The position also processes Supply Chain and documentary collection transactions, supports Direct Loan processing, initiates loan advances, and provides technical guidance to customers. It approves and releases transactions for section team members across Trade Services products, performs routine audits and physical document inventories, and supports Trade Servicing leadership through mentoring, training, procedure maintenance, and continuous improvement activities.

Requirements

High school diploma or GED.
At least 5 years of experience; banking or financial services industry experience is preferred.
Knowledge of banking operations related to letters of credit examination and payment processing in accordance with current ICC Uniform Customs and Practice for Documentary, International Standard Banking Practice (ISBP), and CoBank’s international banking standard.
Knowledge of USDA programs such as General Sales Manager (GSM) and EXIM programs and regulations.
In-depth knowledge of ICC Uniform Rules for bank-to-bank reimbursement.
Ability to solve problems and identify when to escalate issues.
Tact, persuasiveness, and interpersonal skills, with the ability to communicate effectively with foreign and domestic customers, borrowers, and financial institutions.
Ability to work independently and collaboratively in a team environment.
Strong organizational skills and attention to detail, with the ability to multitask and work effectively under time constraints and changing priorities to meet deadlines.
Customer service, verbal, and written communication skills, with the ability to interact with and engage others appropriately at all levels in the organization.
Demonstrated skills in Microsoft Office applications, including Outlook, Word, and Excel.
Authorization to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Knowledge of principles of accounting.

Responsibilities

Review letters of credit issued by foreign correspondent banks, interpret requirements, resolve inconsistencies with issuers, advise beneficiaries on alternatives, enter information in the letter of credit system, and provide formal advice to customers.
Examine commercial documents for accuracy and compliance with letter of credit terms and conditions.
Resolve discrepancies with customers, including offering alternatives to facilitate payments.
Examine documentation for compliance with USDA programs and policies and submit required documents and reports to government agencies.
Process payments under letters of credit and bankers’ acceptances.
Respond to customers’ routine technical inquiries about document preparation and the mechanics of government programs.
Initiate loan advances for Trade Services-related transactions.
Process Supply Chain transactions and enter information in Cync and ACBS to create funding and payment batches.
Support Direct Loan processing using ACBS to process loans and payments on the ACBS Loan System.
Process direct, import, and export documentary collections, make entries and payments, and respond to foreign bank correspondents about documentary collections.
Approve and release transactions for section team members across all Trade Services products.
Perform routine departmental audits and physical inventories of documents.
Assist Trade Servicing leadership with mentoring, training, continuous improvement opportunities, and writing and maintaining procedures.
Support other associates in completing assignments as required.

Benefits

15 days of vacation, 10 paid sick days, and 11 paid holidays.
Competitive compensation and incentive program; the position is eligible for a discretionary annual incentive driven by organization and individual performance.
Hybrid work model with flexible arrangements for most positions.
Medical, dental, vision, disability, AD&D, and life insurance coverage.
Associate training and development through CoBank University.
Tuition reimbursement for higher education.
401(k) matching up to 6%, an additional 3% non-elective contribution, and Student Loan Match.
Community Impact opportunities, including United Way Angel Day, Volunteer Day, and Associate Directed Contribution.
Associate Resource Groups focused on respect and inclusion.
GEM awards for recognizing fellow associates.